14 reseñas
Avoid this company like the plague (no pun intended). I am not getting responses to simple questions. This is contributing to a delay in relaunching our website with Artisan theme. Our excitement has turned to frustration because I simply cannot hear from anyone at this company. I understand that the pandemic has dramatically affected businesses. But ecommerce, including our business, is booming.
Hello Herbal Magic Team, Thank you for this feedback. We're sorry for the delay in responding to your requests. Our support team is working hard to get in touch with everyone who writes in as quickly as possible. Please do not hesitate to reach out for assistance in the future! All the best, Out of the Sandbox
The theme is super slow even using low-res images. There's a zoom effect on every image and it's not possible to turn it off (which IMO probably contributes to how slow it is). There's not a lot of customization options within the editor, and you'll have to hire a Shopify expert to change stuff because the developers won't help with even small changes (I tried twice).
There are things about this theme that I love. I like the way the customer can sort the collection by what they are interested in.
Excellent customer service. Fast, friendly, solution finders. Also, I love Artisan.
Out of the Sandbox presta atención al cliente para este tema
¿Tienes preguntas sobre este tema?
Notas de lanzamiento
Este tema no incluye notas de lanzamiento.
14 reseñas
Avoid this company like the plague (no pun intended). I am not getting responses to simple questions. This is contributing to a delay in relaunching our website with Artisan theme. Our excitement has turned to frustration because I simply cannot hear from anyone at this company. I understand that the pandemic has dramatically affected businesses. But ecommerce, including our business, is booming.
Hello Herbal Magic Team, Thank you for this feedback. We're sorry for the delay in responding to your requests. Our support team is working hard to get in touch with everyone who writes in as quickly as possible. Please do not hesitate to reach out for assistance in the future! All the best, Out of the Sandbox
The theme is super slow even using low-res images. There's a zoom effect on every image and it's not possible to turn it off (which IMO probably contributes to how slow it is). There's not a lot of customization options within the editor, and you'll have to hire a Shopify expert to change stuff because the developers won't help with even small changes (I tried twice).
There are things about this theme that I love. I like the way the customer can sort the collection by what they are interested in.
Excellent customer service. Fast, friendly, solution finders. Also, I love Artisan.
Out of the Sandbox presta atención al cliente para este tema
¿Tienes preguntas sobre este tema?
Notas de lanzamiento
Este tema no incluye notas de lanzamiento.
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