Oath & Honor
I've worked effortlessly to create our website on this theme, It's been weeks and the hover menu is not working correctly even with the newest theme update installed. Shopify support was absolutely USELESS, I know a dev could easily fix this as I've been an ecommerce manager for over 2 decades, however this brand I built a site for doesn't have dev budget...so I'm stuck unless shopify fixes thebug
Respuesta del diseñador
Hi, and thank you for sharing your experience. We're sorry to hear you’re having trouble with the hover menu. The latest version should have resolved previous navigation issues, and our tests confirm this. Please reach out to our Support team (https://bit.ly/2AWw5VA) so they can investigate further and connect you with a Theme Specialist if needed.
Tresj
Update: with the new update it is working again. thank you. Atelier is great, but I’m a bit disappointed with the latest update. The desktop mega menu, which used to work, is now not clickable because the list disappears as soon as you move the mouse down. I’d really appreciate it if this could be looked into.
Respuesta del diseñador
Thank you for your kind words on Atelier. We are aware of an issue with the navigation on the latest version, our developers are working on a fix. In the meantime, please reach out to our Support team (https://bit.ly/2AWw5VA) who can put you in touch with our Theme Specialists who can offer a coule of different workarounds to fix the issue.
The Sang Clothing
I published the Atelier theme for our B2B wholesale fashion business, but had to stop using it right before launch. The theme does not include customer account pages (login/registration), which are essential for locking prices and approving wholesale customers. It’s unusual for a Shopify theme to lack this core functionality, and this limitation should be clearly stated.
Respuesta del diseñador
Thank you for your feedback. Our latest themes support only Shopify's new Customer accounts, not Legacy options, for improved security. If you need login or registration pages for your business, please contact our Support team (https://bit.ly/2AWw5VA) for guidance and available options, including exploring compatible apps.
My Whimsical Romance
This theme is a step up from the Dawn theme. One thing I'd like to see, however, is the ability to customize the cart drawer more. For example, it'd be nice to display a "continue shopping" button/link, payment icons, and recommended products even when there are already items in the cart. Also, displaying the quantity and "Add to cart" buttons on separate lines. (Stacking doesn't fix this.)
Respuesta del diseñador
Hi, thanks for your review! You're correct that those customizations aren't currently available natively via settings; however, feel free to reach out to our support team (https://bit.ly/2AWw5VA) and we could review if they can be accomplished using Design Time if you're eligible (https://bit.ly/3ubw47Q).
Dax Lingerie
There is a missing option that allows the slides to keep rotating automatically even when the cursor is hovering over that section. This is an important interaction improvement, since a desktop visitor will never see the following hero slides if the hero occupies the full screen. Please fix this.
Respuesta del diseñador
Hi, thanks for sharing your feedback. For accessibility reasons, it's recommended that slideshows pause animation during user interaction; for example, if a user was wanting to read the slide or click a slide button, a slide change could prevent them from doing so. If you want further guidance, feel free to reach out to our support team anytime (https://bit.ly/2AWw5VA).
Elyvian Jewellery
the preset text font for title like "Subheading" is ridiculous, cant even change it easily??
Respuesta del diseñador
Hello - thanks for your review and feedback! Currently, fonts are configured universally under "theme settings / typography" in the theme editor. If you’re eligible for Design Time (https://bit.ly/3ubw47Q), feel free to reach out to our support team (https://bit.ly/2AWw5VA) and we can review it as a customization.
IR Ceramics
There is an issue in the Featured Collection: Grid where product cards overlap above adjacent section and are not fully displayed, appearing only partially. Problem only happens in desktop view but work prefectly in mobile view
Respuesta del diseñador
Hi, thanks for your report! We would need to look at this issue closer to diagnose and resolve - please reach out to our support team for further assistance (https://bit.ly/2AWw5VA).
WildFire Atelier
I'm not sure where to reach your customer service. After the update, my website appears in mobile browsing mode in incognito mode on my computer. I just updated it about an hour ago.
Respuesta del diseñador
Hi there, thank you for detailing the issue you're experiencing. You can follow this link to the Shopify Help center (https://bit.ly/2AWw5VA) where you'll find a Chat with a Human button in the bottom right corner. Our Support Advisors can gather additional context and provide further assistance or connect you with the correct team to resolve your issue.
HAVVOK
this is the worst theme ever man it was soo good before this latest update after 1 year of working and using this theme i made a wonderful website and was friendly with the code and now boom everything changed there used to be a file for cart-drawer which you could edit and adjust the layout according to your need now thats gone , what the hell man is this some kind of joke.
Respuesta del diseñador
Hello, we appreciate you sharing your experience. We understand how frustrating changes in theme files can be, especially after customizing your site. As themes are updated, layouts and file structures may change to improve performance and add new features. To provide additional context or if you need further assistance, please reach out to our Support team (https://bit.ly/2AWw5VA).
eAnatomi
It a wonderful looking theme, with many of the design features you dream of, but for some strange reason product numbers / SKUs are not supported. You simply can't show them on your website! Neither can you search for them. If you use AI code to include SKUs, the formatting is off, and variant SKUs are not updated when changing variant and search still doesn't work. Strange...
Respuesta del diseñador
Hello, and thank you for your feedback. Our developers are aware of the missing SKU support and are working to include this in a future update. For now, you can search the Shopify Community, contact our Support team (https://bit.ly/2AWw5VA), or consider hiring a Shopify Partner for help adding SKU display and search to your store.