The Snows of Khione Ballet Academy
Since updating the theme, I am now having trouble viewing the website from my mobile on Safari. My device and apps are up to date, but this is the error I am receiving: "a problem repeatedly occured". Can someone get in touch with me to fix this?
Vastaus suunnittelijalta
Hi, thank you for your feedback. We haven’t been able to replicate this issue on our devices or seen similar reports. Please reach out to our Support team (https://bit.ly/2AWw5VA) so we can help troubleshoot this problem further and assist you directly.
We Are Cool
Hi, I'd like to know how to disable the mega menu. It's not useful to me, and I only want a drop-down menu for a few categories. There's nothing in the settings about how to change the mega menu.
Vastaus suunnittelijalta
Hi, thank you for your feedback. Currently, there is no option to disable the mega menu. Our developers are aware of requests for standard dropdown menu options, but we’re not able to provide a timeline for when this may become available.
EARTH OF PRINI
This theme was great until last week where I began having multiple issues. First, error messages where my menu and products should be. I updated the theme and luckily those went away but now all of my product carousels are aligned to the left on mobile making everything out of view. I've attempted fixing this myself in various ways including CSS but nothing has resolved the issue,.
Vastaus suunnittelijalta
Hi, and thank you for your feedback. We haven’t seen similar reports about product carousels misaligning on mobile. Please reach out to our Support team (https://bit.ly/2AWw5VA) with further details so we can investigate the issue and assist you.
Oath & Honor
I've worked effortlessly to create our website on this theme, It's been weeks and the hover menu is not working correctly even with the newest theme update installed. Shopify support was absolutely USELESS, I know a dev could easily fix this as I've been an ecommerce manager for over 2 decades, however this brand I built a site for doesn't have dev budget...so I'm stuck unless shopify fixes thebug
Vastaus suunnittelijalta
Hi, and thank you for sharing your experience. We're sorry to hear you’re having trouble with the hover menu. The latest version should have resolved previous navigation issues, and our tests confirm this. Please reach out to our Support team (https://bit.ly/2AWw5VA) so they can investigate further and connect you with a Theme Specialist if needed.
Tresj
Update: with the new update it is working again. thank you. Atelier is great, but I’m a bit disappointed with the latest update. The desktop mega menu, which used to work, is now not clickable because the list disappears as soon as you move the mouse down. I’d really appreciate it if this could be looked into.
Vastaus suunnittelijalta
Thank you for your kind words on Atelier. We are aware of an issue with the navigation on the latest version, our developers are working on a fix. In the meantime, please reach out to our Support team (https://bit.ly/2AWw5VA) who can put you in touch with our Theme Specialists who can offer a coule of different workarounds to fix the issue.
The Sang Clothing
I published the Atelier theme for our B2B wholesale fashion business, but had to stop using it right before launch. The theme does not include customer account pages (login/registration), which are essential for locking prices and approving wholesale customers. It’s unusual for a Shopify theme to lack this core functionality, and this limitation should be clearly stated.
Vastaus suunnittelijalta
Thank you for your feedback. Our latest themes support only Shopify's new Customer accounts, not Legacy options, for improved security. If you need login or registration pages for your business, please contact our Support team (https://bit.ly/2AWw5VA) for guidance and available options, including exploring compatible apps.
My Whimsical Romance
This theme is a step up from the Dawn theme. One thing I'd like to see, however, is the ability to customize the cart drawer more. For example, it'd be nice to display a "continue shopping" button/link, payment icons, and recommended products even when there are already items in the cart. Also, displaying the quantity and "Add to cart" buttons on separate lines. (Stacking doesn't fix this.)
Vastaus suunnittelijalta
Hi, thanks for your review! You're correct that those customizations aren't currently available natively via settings; however, feel free to reach out to our support team (https://bit.ly/2AWw5VA) and we could review if they can be accomplished using Design Time if you're eligible (https://bit.ly/3ubw47Q).
Dax Lingerie
There is a missing option that allows the slides to keep rotating automatically even when the cursor is hovering over that section. This is an important interaction improvement, since a desktop visitor will never see the following hero slides if the hero occupies the full screen. Please fix this.
Vastaus suunnittelijalta
Hi, thanks for sharing your feedback. For accessibility reasons, it's recommended that slideshows pause animation during user interaction; for example, if a user was wanting to read the slide or click a slide button, a slide change could prevent them from doing so. If you want further guidance, feel free to reach out to our support team anytime (https://bit.ly/2AWw5VA).
Elyvian Jewellery
the preset text font for title like "Subheading" is ridiculous, cant even change it easily??
Vastaus suunnittelijalta
Hello - thanks for your review and feedback! Currently, fonts are configured universally under "theme settings / typography" in the theme editor. If you’re eligible for Design Time (https://bit.ly/3ubw47Q), feel free to reach out to our support team (https://bit.ly/2AWw5VA) and we can review it as a customization.
IR Ceramics
There is an issue in the Featured Collection: Grid where product cards overlap above adjacent section and are not fully displayed, appearing only partially. Problem only happens in desktop view but work prefectly in mobile view
Vastaus suunnittelijalta
Hi, thanks for your report! We would need to look at this issue closer to diagnose and resolve - please reach out to our support team for further assistance (https://bit.ly/2AWw5VA).