All-Lee-Who?
Hello, I would like to contact the developer of this theme, as I am having problems with the mobile version (it is not responsive at all) for a product with detailed information where a person can add a product to the cart and look at the size, description, and design. Please reach out to me as I need this to be fixed as soon as possible. Thank you in advance.
Svar fra designeren
Hey there, please reach out to our Support (https://bit.ly/2AWw5VA) through the Chat feature so our team can take a closer look into why your mobile version is having these issues. There are several possible reasons this is happening, but our Support will need to investigate closer to pinpoint the cause.
My Store
I am new to Shopify, but this theme is hard to navigate. I finally figured out the Collections bugs, but now when i am previewing a specific product it pulls the title from another product. All my labels are correct on the product I want to view so I am unsure why the error is pulling another product's title...
Svar fra designeren
Hello, this does sound like something isn't fully working as it should, whether it's the theme itself or interfering apps or custom code. Please reach out to our Support (https://bit.ly/2AWw5VA) so that we can look closer into your theme to pinpoint the source of this issue you're experiencing.
Don Kaka
This theme is beautiful but has several bugs i reported to the devs, if they fix them the theme will be perfect
Svar fra designeren
Thank you for your thoughts on the Atelier theme! In the Mobile layout options under the Menu section, you’ll find an accordion option that should help. There are also Collection grid settings to adjust product columns. For further concerns, please reach out to our support team (https://bit.ly/2AWw5VA). They can ensure any findings are passed along to our developers.
BY VALENTI®
The theme forces product links across the site to include variant parameters (?variant=), even when the canonical product URL should be used. This creates duplicate URLs, messy internal linking, and serious SEO issues. There is currently no clear way to disable this behavior. Please remove these variants from the URLs.
Svar fra designeren
Hi, we are happy to hear that Atelier is seen as an improvement - with room to grow! Metaobjects can be connected to many different blocks, please reach out to our Support (https://bit.ly/2AWw5VA) to let us know specifically where you are unable to connect Metaobjects within the theme editor. We will need this information to help you further and to gather feedback for the developers if necessary.
Eyelash Classic
This theme is really good, but I have a big problem that I can't solve. When I customize the product for mobile devices, four products appear as full-size photos in the collection, but when I save and publish it, only half of the product photo appears when I access the website from my phone. The same thing happens when I view the entire product section.
Svar fra designeren
Hi there, we appreciate you sharing the roadblock you've come across. Please reach out to our Support (https://bit.ly/2AWw5VA) so that we can take a closer look into why this is happening on Mobile devices for you. It could be due to interfering app code, custom code or an issue with Atelier that our developers would need to investigate further.
Demented Sisters
I love this theme so much. Want to publish it but all the products are throwing a 404. Deleted then reloaded the theme and still issues. Love the customization and clean look of this theme but the bugs make it not quite ready. Do we know when there will be an updated version?
Svar fra designeren
Hello, while we are updating the new themes regularly it sounds like you're experiencing an odd issue that may be related to your specific theme or admin. Please reach out to our Support (https://bit.ly/2AWw5VA) so that we can take a closer look and assist you in publishing your newly customized Atelier theme.
SOIYEE
There are a few bugs that need fixing. Some sections like the product highlight shows normally while editing, but on the preview link it’s not showing at all. There needs to be an update as soon as possible.
Svar fra designeren
Hi there. We appreciate you taking the time to try the new themes and post your review. The issue you're experiencing sounds like it may be related to there being default content selected in the section. Many of the sections have been built to only display on the storefront when default content has been changed. If you still require assistance please contact Support https://bit.ly/2AWw5VA.
Kettle & Shave™
I really like this new template! Little help if possible, in the demo, I see four collections rendered in the Collection Links Spotlight, "Shoulder Bags, Tote Bags, Cross Body Bags, Clutches and Pouches" however, I am only able to "Select" one ofmy collections and then it renders that same collection four times. Can you assist?
Svar fra designeren
Hey there! Thank you for your review, we're loving the new themes as well. Regarding the Collection Links: Spotlight section, you will want to be sure to add the Collections in the main section. Click on Collection Links: Spotlight in the theme editor and then choose your collections. If you still need further assistance with this please reach out to our Support team https://bit.ly/2AWw5VA.
FAR OUT FAB, LLC
This theme is awesome! What a huge step up from the older themes. Yes, there are several bugs in it because it is brand new, but overall this is fully flexible and customizable. This has more features than a premium theme we previously purchased. Welcome to the future!
Svar fra designeren
Hey there! Thank you so much for your fantastic feedback and enthusiasm about our new theme. We're thrilled to hear you're enjoying its flexibility and features. We're actively ironing out the bugs to ensure a smooth experience. Your support and patience mean the world to us as we work towards perfection. Enjoy exploring all it has to offer!
Inedito
Je n'arrive pas à configurer ma page de paiement.....
Svar fra designeren
Bonjour et merci pour votre avis sur le thème Atelier. Nous comprenons que vous rencontrez des difficultés pour configurer vos paiements. Contactez notre équipe d'assistance pour obtenir de l'aide ; vous pouvez démarrer un chat ici : (https://bit.ly/2AWw5VA). Nous sommes là pour vous aider .