Paddington Store
Love this theme and the support team are so helpful!! 👍
设计师回复
We’re so glad to hear that! It’s great knowing you’re enjoying the theme and that our support team has been helpful. Thanks for sharing!
Tala Rossi
I have just launched my suede care products store built on Beyond Template and I love it! So many things can be customised. I was evaluating a few templates and landed on this one as you can create a store with look and feel that reflects your brand and products. Nick from Support team was very helpful and fast to respond to my questions/issues. Overall, highly recommend this template and the team
设计师回复
That’s fantastic to hear! We’re thrilled Beyond helped you create a store that reflects your brand, and Nick will be happy to hear your kind words about his support. Thanks for recommending us!
Jalea de Luz
I have been using Beyond for a few of projects and I love the clean and elegant design, its functionalities, and the ability to customise it and turn it into your own. I have seen the template evolve over the years, with great additions, and the support team has been always helpful and efficient whenever we had a problem. Of all the templates I have checked so far, I keep coming back to this one.
设计师回复
Thank you for such thoughtful feedback, we really appreciate it. It’s great to hear you’ve used Beyond across multiple projects and have enjoyed its evolution over time.
SimplyClean
I’m really happy with your solution — I reached out, got the solution, and my issue has been successfully resolved.
设计师回复
We’re so glad to hear that everything was resolved smoothly. Thanks for reaching out and for taking the time to share your experience!
ROEN
I purchased Beyond by Troop Themes expecting a premium product, but after 9 months the issues only get worse. Every update wipes out customizations, APIs, and embeds, forcing costly rework. Support is slow or nonexistent, and the latest update broke our site entirely. We’ve spent countless hours fixing Troop’s own problems — I cannot recommend this theme or Troop at all.
设计师回复
We’re sorry to hear you’re feeling frustrated. Our team has replied within the standard timeframes for all Shopify themes and always aims to be helpful and timely. Major updates with breaking changes are optional, while small fixes may update automatically but won’t affect your setup. We work hard to keep the theme current and reliable.
My Power Way
Total scam, fake and not functional features are in the demo.
设计师回复
Hi there, we have no record of you reaching out to our support team, so we haven’t had the opportunity to assist you. All features shown in the demo are included in the theme and fully functional, so we’re confused about what features you believe are “fake” or not working. If you could reach out to us we’d be happy to look into any issues you’re experiencing.
narrae
I'm really happy with this theme and the flexibility it offers to make it feel like your own unique store. I reached out to support for a few issues, and they responded quickly and helped me with all my requests. They also followed up to make sure everything was working as I had hoped. The theme is updated regularly, and combined with the excellent support, I’m very glad I chose Beyond.
设计师回复
We're so happy to hear this Narrae! Thank you for your purchase!
My Store
I am so happy with this theme it allows me to do everything that I want with my shop and the support team are always on hand if I have any specific queries
设计师回复
That’s so great to hear, we’re thrilled Beyond has given you the flexibility you need. Thanks for the kind words about our support team too!
Lotamou
I am very satisfied with the support - Nick quickly helped me solve the problem and everything works as it should.
TYPEYOURSKIN
Before launching my website, i literally checked all paid themes and Beyond was by far the best! The support am getting from the team is great. I wish though there was an online chat in case of an emergency, however they do respond fast via email. Highly recommend!