Suzy's Sticker Shop
Absolutely distraught by this latest update. My preset and customizations will be completely erased. I see that they expect us to spend the time to redesign because it will be "worthwhile" for the new features. I spent over $300 on this not even a year ago, and updating will undo hours of hard work. I can't stay on the previous version indefinitely. Completely unreasonable.
Răspuns de la designer
As outlined in the changleog, this was a "once-off" major product rework not for auto-updating. It introduces a host of new features, functionalities, and an entirely new future-proofed code framework. Major updates can require some adjustments, but the benefits will far outweigh the temporary inconvenience. Our team is here to support you through this process! Reach out! Thanks.
EVO-STARS
Do not hesitate to trust the team at Clean Canvas. They are reliable, available, and very professional. Their assistance was extremely helpful and their responsiveness is remarkable.
Răspuns de la designer
Thanks Evo-Stars. It was an absolute pleasure to assist and wishing you every success with the all new, totally revamped CANOPY. This is a new era for this theme and we wish you every possible success!!
Forge Hardware Studio
As others have mentioned the latest update was substantial. The team has been wonderful in holding my hand through this process and it's much appreciated. I look forward to using the much improved theme features.
Răspuns de la designer
Hi Forge Harware! Many thanks for your wonderful review! It has been a major enhancement to help all users of this theme to get the very best in terms of performance, features and incredible sections. Looking forward to seeing what you do with your store!! Wishing you every success from all the Clean Canvas team!
Krafters Cart
The theme is really good and we have been using it now for last 3-4 month. The reason for this review is the technical support, it is just amazing. We had some issues with the filters on the website, Mitch from the support team was so prompt and guided us how to rectify and it was just spot on. Thank you so much!!!
Food.co
For an expensive theme this really lacks a lot of basic functionality. I have around ten stores and on my other far cheaper themes I can do basic configurations easily. For example removing price or products from being displayed on other themes is a simple radio button but on this theme I need to apparently get a developer to do some kind of coding.
Răspuns de la designer
Hi Food Co. While we appreciate all feedback you have incorrectly represented this theme. This theme carries some of largest amount of features, functionalities and settings of any theme on the store. It is even the first premium theme to offer Bulk order blocks as well as a host of other items. Your request is actually a custom job, and product price can be hidden through templates.
Brikoneo
The theme is good, the team does its best to solve problems. More possibilities would be welcome, but it's still an interesting theme.
Răspuns de la designer
Hi Brikoneo, thanks for your feedback. While we appreciate all feedback, the style of the theme is for users to decide. The settings are configurable so you can set it to whatever you wish. The default state when you get the theme is more of a blank canvas for you to work from to create your brand styling. The design is for you to configure, the demos and the defaults are only examples.
The Village Grocer Club
I don’t want to lose my theme but something changed this week and now my customers cart keeps emptying. I’ve messaged you and hope we can sort it out as I’ve spent so long on the store getting it to look and work great.
Dotty About Paper
Solid theme to create a wonderful engaging store. Very helpful support.
Tanglebrook Soapery
Not only is the Canopy theme beautiful and Super easy to work with, but the support team is Amazing. I purchased this theme two years ago and when I had an issue (caused by an app I installed) I wasn't sure they'd offer much help. In response to my email, though, I promptly received a video, made just for me, running through my issue and explaining exactly how to pinpoint the problem and fix it!
Groupe Part
i'm so happy and so satisfied by the support i get. Thank you for your help