Weriion
The theme in itself is good. However I have had a very bad experience with clean canvas. Once you have bought the theme, you are on your own. They could not care less about how it works for you. The support is so bad that it is frankly laughable. I have never received any support from them that I actually find helpful I have always had to manage on my own. Keep that in mind.
设计师回复
Hi Weriion. While we appreciate all feedback, I have checked all the support that has been provided to you and found that our team made every effort to assist. We provided detailed guidance, step by step videos, and numerous explanations. As indicated, the issue is with the size of the images you are using and the amount of text your are adding on the slides. Wishing you every success.
Peters Gourmet Market
This is our first Theme with Shopify and we could not be happier. All the features we were looking for an more. Support has been great and quick to respond.
设计师回复
Hi Peters Gourmet Market! Thanks so much for the wonderful review and we are delighted to see your store looking so well. Stay tuned for our upcoming releases in the very near future. Wishing you every success from all the Clean Canvas team!
My Store
I bought this team by mistake,and they are not refunding Also, they don't have the basics Stay away from this team
设计师回复
Hi My Store, it is not possible to purchase a theme by mistake as there are several notifications by Shopify prior to purchase indicating you are proceeding with purchase. Also, the purchase is made directly with Shopify so the no refund system is with Shopify not us. We do not sell directly. It is up to Shopify to refund or not - this is nothing to do with the theme developers.
Shadow Horse
We have been using Clean Canvas themes since we started on Shopify over 10 years ago and Canopy for the last 6 years. They are constantly improving and adding features to their themes, and whenever we’ve needed any support their response has been fast and really helpful. Cannot recommend them highly enough
设计师回复
HI Shadow Horse - thanks so much for the wonderful review and greatly appreciate the feedback. Delighted that CANOPY is helping to supercharge your store and stay tuned for more great updates in the near future! Wishing you every success from all the Clean Canvas team!
