West of Helen
Purchased this theme because it had a style that really fit what I was looking for. Customer service gets back to you fairly quickly too. Obviously if you wanted to change things around you would need to hire a Developer to edit the code etc. unless you're able to do that yourself. It's a great theme, It's cool.
Antwort vom Designer
Thank you for your review. We put a lot of focus on quick support at Eight and we are continuously updating the theme to make it more flexible to let merchants get the theme how they want without needing to code so any feedback on that is greatly appreciated via our support!
The Yarnery
It's not just that we love the theme. We do. But we also love its integration with Shopify, and our ability to very particularly customize it. But most of all, we are seriously impressed with the people behind it (especially Dale!). From our initial download to our most recent request for a special customization, they have been lightning quick, super competent, and friendly.
Antwort vom Designer
Wow. Thank you so much, as a small business this means a lot! We have such a dedicated team who love what they do and are proud of what they've built so we're so glad to hear this hard work is paying off.
WILDhue
Great theme and great team for support. They respond really quickly. We are just about to launch our site and are happy with the functionality & look. Thanks guys, WILDhue.
Antwort vom Designer
Thank you so much for the review. We know how important quick responses are when it comes to your business so we make it a high priority in our team. Good luck with your launch!
The Mounting Company
We have had this theme for over a year, Recently I started to rebuild our site and did a lot of new page templates and work. During this process I an update appeared. We did not update till the new site was finished and everything is gone. We contacted support and the response was " we get this is frustrating..but you will have to rebuild." Stay away
Antwort vom Designer
We’re sorry to hear about your experience and understand how frustrating this situation must have been. While you were working on rebuilding your site, we were making substantial improvements to the theme to enhance its performance and functionality. However, we regret that this led to the loss of your custom work after updating, and we apologize for the inconvenience this has caused.
Haneeza
I bought this theme many years ago and when I recently had some issues, I was preparing myself for delays in response. I was pleasantly surprised that upon contacting them, Dale R quickly resolved the issues and I was even provided with a very thorough explanation and additional advice on how to update my theme and resources on how to do it. Excellent service which I highly recommend!
Antwort vom Designer
Thank you so much for your kind words! We’re delighted to hear that Dale was able to resolve your issues quickly and provide helpful advice. It’s great to know that you had a positive experience with our support. We really appreciate your recommendation and are always here if you need anything else!
Land of Nostalgia
I had an outstanding experience with the Capitol Theme Support team. They quickly resolved my issues with product images, ensuring everything was perfect in no time. Their responsiveness and kindness made the process seamless and stress-free. Highly recommend their exceptional support!
Antwort vom Designer
Thank you for your wonderful feedback! We're delighted to hear that our support team could quickly resolve your query - we're extremely proud of them. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out!
Maintenance Solutions Unlimited
We selected to work with the Capital Theme and it has been very easy to adapt to our product. The developers have been there to assist us 100% with any questions we have had or ways to improve our listings with their theme. In return our website is easy to shop and the style is nice and sleek. Overall the theme was the right choice for our company.
Antwort vom Designer
Thank you! It's great to hear that the Capital theme aligns so well with your needs and that our support team has been beneficial in enhancing your website's style and shopping experience!
Atlantic Mats
Great prompt response from the Dale and the team. Sorted my query very quickly, thank you. Love the theme, its very versatile and fulfills our needs.
Antwort vom Designer
Thank you for your review! We know how important a quick response in when it comes to running a business so we're glad Dale was able to assist you quickly.
CURVA FABULOUS
This theme has many beautiful features and is easy for sellers to manage their online shop. The team is also very responsive and helpful to questions - thanks Dale! Would definitely recommend the Capital theme to potential sellers out there!
Antwort vom Designer
Thank you so much for that glowing recommendation, we really appreciated it!
Oh Yes
As a first time Shopify user this template gives me exactly what I need. Had an issue with Preview not updating and logged this with Eight. While the active response time (2.5 working days) was frustratingly slow, once Dale picked up my problem he was really quick to resolve it and worked through other queries I had too. Highly recommend this template and the support system that comes with Eight.
Antwort vom Designer
Thank you for your review. We're glad the theme is helping you build your business and that support was successful in helping you with your questions. We aim to respond to our queries in 24hrs and regularly hit this target however we have just had some staff leave which may have impacted that target but be assured this is an anomaly.