I think they need to remove this statement that would repel poeple - We cannot offer any assistance for customization requests, development of new features, third party apps or theme update installations. As they helped to customize things.
A lot of really nice customization features! Extensive basic sections enables you to build most websites with your own style. Nice mega header feature and cool basic collection pages. Quick response from support team as well. Highly recommend!
Thanks for the fantastic feedback! We’re thrilled you enjoyed the customization features, mega header, and collection pages. It’s great to know our support team helped you quickly. We appreciate your recommendation—feel free to reach out if you need anything else!
Unfortunately, they aren't helpful at all. For every question we ask, they say it falls under custom work and that we need to pay extra. The theme's management panel is very inadequate, and there are many areas that need improvement, plus there are errors in the theme. The support team isn't providing enough support either.
We’re sorry to hear you're dissatisfied, but the theme you purchased is fully functional as described. The customizations you're requesting go beyond the scope of support, which is why they fall under additional paid work. Our team is always here to assist with legitimate issues, but we cannot offer free design services for custom features that are not part of the original product.
This theme is much harder to work with than past themes we've used. I would have hoped being a 2.0 theme would have made things easier but we had a very difficult time even with a development agency working with this theme. I wouldn't recommend it.
Hi Kayode, We couldn't find any support ticket from your team or the development agency you've hired but I'm sure that if you contact us we'll find a solution for the issues you had working with our theme. We would love to have the opportunity to help if you write us directly here: https://www.krownthemes.com/shopify-support-contact/.
Great and extensive theme. Very neutral and clean design. I can only recommend and if you have problems with something the support answers quickly and reliably
Thank you for your review! :)
Beautifully designed theme! The bundle builders are very practical, and the customer service is exceptional. I had numerous questions about customizing my website to meet my needs, and they always provided quick and competent assistance. Thank you so much!
CS team is so supportive whenever I reach out for them. The guidelines is clear; therefore even I don't have many experiences in building website, I could easily manage with this theme. Love it!
I really like it! I tried a few others before this one and I find this easy and intuitive. It's a bit expensive, but the functionality and support make it worth it. You can check out my site to see it in action Vytazen.com. I also like that the 3rd party apps are easy to integrate and work well.
It works well for what we need, and they were quick to answer some CSS questions I had. Overall, I would recommend Combine for a sleek, sophisticated site to show off your products.
I've been using this theme for six months and love it! The support is super quick, coudln't be happier! Thank you