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This theme is much harder to work with than past themes we've used. I would have hoped being a 2.0 theme would have made things easier but we had a very difficult time even with a development agency working with this theme. I wouldn't recommend it.
Hi Kayode, We couldn't find any support ticket from your team or the development agency you've hired but I'm sure that if you contact us we'll find a solution for the issues you had working with our theme. We would love to have the opportunity to help if you write us directly here: https://www.krownthemes.com/shopify-support-contact/.
They state automatically - We cannot offer any assistance for customization requests, development of new features, third party apps or theme update installations. It means they are not aimed towards people, don't recommend. I need swatches to be changed, I need small customizations theme also have bugs - for product layout on desktop, I clearly added 4 columns, and it only show 3
A lot of really nice customization features! Extensive basic sections enables you to build most websites with your own style. Nice mega header feature and cool basic collection pages. Quick response from support team as well. Highly recommend!
Unfortunately, they aren't helpful at all. For every question we ask, they say it falls under custom work and that we need to pay extra. The theme's management panel is very inadequate, and there are many areas that need improvement, plus there are errors in the theme. The support team isn't providing enough support either.
We’re sorry to hear you're dissatisfied, but the theme you purchased is fully functional as described. The customizations you're requesting go beyond the scope of support, which is why they fall under additional paid work. Our team is always here to assist with legitimate issues, but we cannot offer free design services for custom features that are not part of the original product.
This theme is much harder to work with than past themes we've used. I would have hoped being a 2.0 theme would have made things easier but we had a very difficult time even with a development agency working with this theme. I wouldn't recommend it.
Hi Kayode, We couldn't find any support ticket from your team or the development agency you've hired but I'm sure that if you contact us we'll find a solution for the issues you had working with our theme. We would love to have the opportunity to help if you write us directly here: https://www.krownthemes.com/shopify-support-contact/.
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