Big Canyon Pet Food Co.
This update broke pages, took imagery and content out of them, changed fonts and misaligned my product pages. This is awful and costing me a ton of money and time. What the hell is this?!
Risposta del designer
We appreciate your feedback on the recent update. It's crucial to maintain consistency when updates are applied. If issues persist, please reach out to our Support (https://bit.ly/2AWw5VA) so we can assist further.
Weluvithere
I hate that every time there is an update occurs I have to figure out why my personalized products can no longer be personalized through the apps that are synced with my store. When an update happens it should be with ease; I am completely stressed out!
Risposta del designer
Hey there, app compatibility after theme updates is a real and understandable pain point. When a theme updates, apps that inject code into theme files sometimes need to be reconfigured. We recommend reaching out to the app developer after each update, and contacting our Support (https://bit.ly/2AWw5VA) so we can help identify what's breaking.
Sugar Hill Farmstead
The update has wiped 50% of my products from my store causing me to have go in and redo everything. I have quite a big catalogue of products and this is going to take hours of work. My site is currently useless as my most popular products are missing. Not happy at all with the update causing this issue-
Risposta del designer
Hey there, we're really sorry to hear this happened. A theme update shouldn't affect your products, they're stored separately in your admin. This sounds like it may be a display issue unless something happened within your admin that removed products, but again that isn't connected to your theme. Please reach out to our Support (https://bit.ly/2AWw5VA) right away so we can help investigate.
Tuclickshopp
Se ha quitado el footer de la pagina y no tiene vuelta atrás, faltan muchas opciones para hacer modificaciones y embellecer la pagina lo que hace necesario utilizar liquid que a la vez provocan problemas con este Tema. Estoy en encrucijada para arreglarlo y todo hay que pagar. te ofrecen asesores de ayuda...etc nada contenta con esto. Opción que dan EMPEZAR DE CERO
Risposta del designer
Hola, gracias por tus comentarios. Te recomendamos consultar la línea de tiempo en el editor de código (https://bit.ly/4rPeZh5) para ver si se pueden revertir los cambios en el pie de página. Si no es posible, contacta con nuestro equipo de soporte (https://bit.ly/2AWw5VA) para obtener ayuda para restaurar el pie de página o encontrar otras soluciones.
