Vivid Light Bars
My website is stuck, greyed out and can't click any pages, I contacted their support department, they didn't admit it was their problem at first, said it was caused by other external apps. Let me contact the shopify support department, the two departments shirk each other's responsibilities, wasting my time for 2 days, nothing was solved, then I contacted other technical experts, and it was solved
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The glitch came from a Shopify App displaying a popup overlay that would not close. This issue was 100% unrelated to our theme District or Shopify, and the App was the only one that could fix the bug on their end. When issues come up with Apps we'll always work hard to find the issue and direct you to the right App's support. Within 24 hours of our first email the App's support had the bug fixed.
SA1NT LAYERS
Very user-friendly theme, with amazing customer support!
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We're always happy to help out! Absolutely love what you have done with the shop.
TruBeef Organic
We opted for the District Theme about 18 months ago and it has served us very well. The customer support provided by the developer's Style Hatch is OUTSTANDING and goes above and beyond. Jonathan and his team are quick to respond and extremely knowledgeable. A great theme backed up by great developers that clearly take pride in what they do.
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We love seeing how well District has worked for your shop selling organic, grass-fed beef. We're here to help if any other questions come up.
My Gem Hair
Support certainly know their stuff. We found them very helpful.
OrtopadUSA test
Theme looks perfect, exactly what we needed for our website. Support has been outstanding, very fast and extremely helpful.
93brand
Great over the years and the support is stellar / fast / very helpful informative etc. Highly recommend.
SLEEPLETICS
Excellent customer service. Very responsive and they go above and beyond to assist those who use their theme. Highly recommended.
Your Health Boutique
I chose this fantastic theme because of its clean and modern look, customisation abilities and the excellent reviews I saw and I wasn’t disappointed. If that wasn’t good enough, I spoke to Jonathan in the support team about how to integrate different apps with the site and he went above and beyond to help and now my site is fantastic. Highly recommend!!!!!!
Cin Taboo
Hello, I needed help with a problem of the connection of the products with theme and they provided ir ASAP...
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The best way to get in touch with us is to email us at help@stylehatch.com, and we haven't received any emails for your shop. We just sent an email to an address we found on your shop. It looks like your store doesn't have any products published to the Online Store. This is more of a Shopify support question, but we can help walk you through it!
Sartorial Corner
Theme easy to use and when a problem or a question, we receive a quick answer. Thanks for the service.