Urban Grow UK Ltd
"On products with more than ~100 variants, the price does not update when a variant is selected. No fetch request is made on variant change — the variant JS appears to silently fail. Product: aluminium-rectangular-water-table, 168 variants. Please advise on a fix or whether a theme update is available."
Ответ разработчика
Hey there, thanks for reaching out with your review. Our support team would love to take a closer look to see how this product page is set up and hopefully investigate why this is happening for your store. If you've got time, we'd love to hear from you! (help.shopify.com)
FM Auto Parts
Great for small stores, but completely breaks at scale. Heavy client-side JS causes Googlebot rendering timeouts on large catalogs (10k+ SKUs). When you test live a collection URL in GSC, the live test screenshot shows a completely empty product grid because the scripts time out. Visually beautiful, but if you rely on organic SEO indexing, this theme is highly problematic.
Ответ разработчика
Thank you for sharing this detailed feedback! We’re thrilled to hear Dwell’s flexible blocks and editor are working well for such a large catalog. We’re always iterating on theme features, so if you ever have suggestions or questions, feel free to reach out to our Support (https://bit.ly/2AWw5VA).
SŌULAR
i have been using this one for 6 months now and on my iphone the first product picture is always random on my home page. i ve contacted shopify support many times. not sure if its a theme problem
Ответ разработчика
Thanks for sharing your experience with Dwell. Our developers are aware of this iOS issue where a random image appears in the Featured Collection section, and are actively working to resolve it. Please connect with our Support (https://bit.ly/2AWw5VA) for any updates or further assistance. We’re here to ensure your theme works seamlessly across all devices!
Vestivium
After updating to the latest version, the website would not load on the iPhone 8. Upon investigation, it was found that the latest JavaScript was incompatible with this theme. As a result, the website would not load on the iPhone 8; specifically, when the website was opened, it would display for one second—showing the entire site—before quickly turning into a blank white page.
Ответ разработчика
Hey there, thank you for this detailed report! iPhone 8 runs an older iOS version, and some newer JavaScript features can cause compatibility issues with older devices. Our developers are aware of this type of issue. Please reach out to our Support (https://bit.ly/2AWw5VA) so we can take a closer look with you.
Sōmï
I'm having trouble with the template. I have everything ready, but when I view my published page, the items appear as out of stock even though I have inventory. How can I fix this?
Ответ разработчика
Hey there! Thanks for your review. We'll need a few more details to help with the inventory display issue. Please reach out to our Support Team (https://bit.ly/2AWw5VA) so we can look into this and assist you further.
Cathedral Cave
I like the collection-focused design, especially displayed on the homepage. However, product videos are automatically stretched, affecting presentation and user experience. It is also not possible to place a wishlist button near the Add to Cart section on product pages. I hope these issues can be improved in future updates.
Ответ разработчика
Thank you for your feedback. To prevent product videos from stretching, try the Auto Aspect Ratio setting in the Product media section—note this affects all product images. If you need help with media settings, reach out to our Support team (https://bit.ly/2AWw5VA). For wishlist features, we recommend using a wishlist app.
theamberstudios.com
The “Hide Unselected Variant Media” option is not functioning correctly. Currently, it only hides and displays the featured image of the selected variant, but it does not affect the other images associated with that variant.
Ответ разработчика
Thank you for your feedback. The “Hide Unselected Variant Media” option is intended to hide variant-specific images while common images remain visible. If you’d like us to check that everything is working as expected or to explain the feature, please reach out to our Support team (https://bit.ly/2AWw5VA) for assistance.
IanniHair
The theme video does not play on mobile or iPad, this is also affecting marquee text as well
Ответ разработчика
Hi, and thank you for your feedback. We haven’t been able to replicate the issues with video or marquee text on mobile and iPad in our testing. Please reach out to our Support team (https://bit.ly/2AWw5VA) with more details so we can assist you further.
Archē Rituals
Same issue as another user. "I have a issue when previewing the web store, carrousel/cards elements are too close and superimposed comparing the view in the edit mode. even after updating the last version of the theme." Please fix it asap.
Ответ разработчика
Thank you for providing details that you're experiencing the same issue as another user. We have tested a newly installed copy of the Dwell theme and are unable to replicate the issue being experienced. Please reach out to our Support team (https://bit.ly/2AWw5VA) so they can assist with troubleshooting.
Marsupium Leather
I have a issue when previewing the web store, carrousel/cards elements are too close and superimposed comparing the view in the edit mode. even after updating the last version of the theme.
Ответ разработчика
Hey there. We appreciate you taking the time to post your review. We have been unable to replicate any issue with superimposed elements or content appearing closer on the storefront than in the theme editor in carousel cards on any applicable section. Please reach out to our Support team (https://bit.ly/2AWw5VA) so they can assist with troubleshooting further.