The theme is fine, but I'm not overly satisfied with their customer support. If you run into any issues, they ask you to contact one of their very expensive partners. If you have your own developers, that's fine, but if you ask for anything, be prepared to open your wallet. Now I work with external developers.
I have been using the Empire theme for over 5 years now, and I couldn't be happier with it! It works brilliantly for my gift store, and the customer service is second to none. Most recently, I had a major panic as coding from a seperate app had wiped half my site. Glenn helped me immediately and managed to completely fix everything within an hour, I can't thank him enough! 10/10 best theme ever!
Fantastic support in every way with Pixel Union!
The most well-structured theme we've encountered so far. Both the backend and frontend are well organized, making it a reliable, and solid basis to scale in the future. Our compliments to the developers of this theme!
Empire was my first step out of the "free" template tier. The really interesting thing about Empire, to me, is the flexibility of the sections and how you are able to make it do what you need. When you need support, Pixel Union has always stepped up and helped out. My tech, Phoebe, is outstanding! Thanks for all the help!
The support from the theme developers is always top notch. They're always super efficient at getting back to me and sorting out any issues I might have. A big thanks to Euwi and Danielle who've helped me in the past! Keep it up guys:)
The theme is great for working with very large catalogs, and the support is simply magical – very fast and spot-on responses.
A bit many consistency errors in width, padding and such. Not as expected for the price..
Euwi is very helpful. It helped us solve a major problem. The theme is also very attractive.
Been using Empire for years and years and it's great, support is also fantastic