Gentle Fawn
We relaunched our site with the Envy theme (from the Dawn them) recently and LOVE the functionality and customization of the theme. The EightThemes support team (especially Dale) have been excellent. They always reply within 24 hours (time differences) and are super helpful. If you are looking to improve your site I would definitely suggest working with this team.
การตอบกลับจากนักออกแบบ
Thank you so much for the heartwarming review! We're thrilled that Envy’s functionality and customisation gave your new site the exact upgrade you were looking for! It's also fantastic to hear that Dale could provide such helpful, consistent and timely support! If you run into any more questions, please don't hesitate to get back in touch and let us know! We'll be here and more than happy to help!
Magnetics Collection
We've been really happy with the Envy theme as our brand has evolved and highly recommend it! The theme provides a clean, premium shopping experience while offering flexibility for detailed customization. The support team has been responsive, professional, and genuinely helpful throughout the process. The whole foundation is truly perfect for building - from the start to future growth!
การตอบกลับจากนักออกแบบ
Thank you so much for the delightful review! We're thrilled that Envy is providing such a strong foundation to showcase your brand! It's been an absolute pleasure supporting you along the way, and we're so glad that the Team could help bring your vision to life! If you run into any more questions as you continue to grow, just let us know! We’ll be here and more than happy to help!
Oral Prevent | Dr. Thomsen
I submitted a support request regarding an update of the theme from an older version to the latest one. The support team replied promptly, in a friendly and very professional manner, which meant I was able to carry out the update easily and reliably. Now it’s time to focus on content management, and I’m very keen to see how that goes.
การตอบกลับจากนักออกแบบ
Thank you so much for the amazing review! It’s a pleasure to hear that you had such a great experience with our support team, and we’re thrilled that the update process was smooth and easy! We’re excited to see how your store looks once you’ve added more content! If you run into any more questions along the way, please do let us know! We'll be here and more than happy to help!
Zinnia Brand
Muchas gracias a Dale R por su ayuda para configurar el tema a nuestro gusto. Es un placer
การตอบกลับจากนักออกแบบ
Thank you so much for the wonderful review! I'll be sure to pass your kind words along to Dale; he’ll be thrilled to hear that he could help you get Envy configured exactly to your liking! It’s always a pleasure helping our merchants bring their vision to life. So if you need anything else, please don't hesitate to get back in touch and let us know. We'll be here and more than happy to help!
mitchellbrandsmea.com
Im having serious issues with the theme in the middle of an important ad campaign. Store is lagging and doesn't load it at all.
การตอบกลับจากนักออกแบบ
UPDATE: We followed up with the merchant immediately and have sent several check-ins over the past couple months to investigate these performance concerns. We are yet to receive a response to our diagnostic questions; however, we have monitored the store's front-end and can confirm it has remained live and fast-loading throughout this period!
Electric Melon
The Envy Theme has been great and Eight Themes has been great to work with - They are responsive and effective at fixing any issues + answering questions. I had a web designer initially set up my site and teach me how to add collections,etc. Since then it has been easy to run by myself!
การตอบกลับจากนักออกแบบ
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you’ve had such a positive experience with Envy! Hearing that your site is easy to independently run is the best compliment we could receive! If you run into any more questions, please feel free to reach out any time! We'll be here and more than happy to help
Meiala Official
Amazing theme and loved the support by the Eight Themes team; Dale was super helpful and resolved our query.
การตอบกลับจากนักออกแบบ
Thank you so much for the wonderful review. We’re overjoyed to hear that you’re enjoying Envy and that you had such a positive experience with our Support team! I'll be sure to pass your kind words on to Dale - he’ll really appreciate them! If you run into any more questions, please feel free to get back in touch and let us know! We'll be here and more than happy to help!
V.galleria
After I updated the ENVY version in 2026 , I encountered serious layout problems: the title size was incorrect, and some paragraphs and images were missing.
การตอบกลับจากนักออกแบบ
Thanks for taking the time to share your experience! We saw that you also reached out to our Support Team around the same time, and that they’ve responded to your ticket with some next steps to help get things resolved. If you’re still experiencing any issues, please reply to that message - we’d be more than happy to take a closer look and assist further. Looking forwards to your response!
Optician by Me
Works Great, Service is outstanding. I had an issue with an update I did on a Saturday (Probably my own doing) and Support had it fixed by Monday morning.
การตอบกลับจากนักออกแบบ
Thank you so much for taking the time to leave such a kind review! We’re delighted to hear that everything is working as expected and that our Support Team could help get things back on track so quickly! If you run into any more questions, please feel free to reach out anytime! We'll be here and more than happy to help!
Kalaia-wear
The support team does not exist. They do not reply to my e-mails, their support page doesn't even load. And many features such as payments do not work properly and there is nobody to help you solve any issues.
การตอบกลับจากนักออกแบบ
Thank you for leaving a review! We've just triple-checked our inboxes but there doesn't appear to be any emails from yourself! It appears that you are using a copy of Envy from 5 years ago! As such, it may be directing you to our old Support email! Our updated email is support@eightthemes.com! Could I kindly ask you to forward your query to this email and we will be more than happy to help!