Oral Prevent | Dr. Thomsen
I submitted a support request regarding an update of the theme from an older version to the latest one. The support team replied promptly, in a friendly and very professional manner, which meant I was able to carry out the update easily and reliably. Now it’s time to focus on content management, and I’m very keen to see how that goes.
Resposta do designer
Thank you so much for the amazing review! It’s a pleasure to hear that you had such a great experience with our support team, and we’re thrilled that the update process was smooth and easy! We’re excited to see how your store looks once you’ve added more content! If you run into any more questions along the way, please do let us know! We'll be here and more than happy to help!
Zinnia Brand
Muchas gracias a Dale R por su ayuda para configurar el tema a nuestro gusto. Es un placer
Resposta do designer
Thank you so much for the wonderful review! I'll be sure to pass your kind words along to Dale; he’ll be thrilled to hear that he could help you get Envy configured exactly to your liking! It’s always a pleasure helping our merchants bring their vision to life. So if you need anything else, please don't hesitate to get back in touch and let us know. We'll be here and more than happy to help!
mitchellbrandsmea.com
Im having serious issues with the theme in the middle of an important ad campaign. Store is lagging and doesn't load it at all.
Resposta do designer
I’m so sorry to hear that you’re experiencing issues, especially during an active ad campaign. We know how critical performance is at this time! I’ve checked your site’s front-end and it currently appears to be loading correctly on our end, which suggests there might be a specific conflict or setting we need to investigate together. Please reach out to us immediately at support@eightthemes.com!
Electric Melon
The Envy Theme has been great and Eight Themes has been great to work with - They are responsive and effective at fixing any issues + answering questions. I had a web designer initially set up my site and teach me how to add collections,etc. Since then it has been easy to run by myself!
Resposta do designer
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you’ve had such a positive experience with Envy! Hearing that your site is easy to independently run is the best compliment we could receive! If you run into any more questions, please feel free to reach out any time! We'll be here and more than happy to help
Meiala Official
Amazing theme and loved the support by the Eight Themes team; Dale was super helpful and resolved our query.
Resposta do designer
Thank you so much for the wonderful review. We’re overjoyed to hear that you’re enjoying Envy and that you had such a positive experience with our Support team! I'll be sure to pass your kind words on to Dale - he’ll really appreciate them! If you run into any more questions, please feel free to get back in touch and let us know! We'll be here and more than happy to help!
V.galleria
After I updated the ENVY version in 2026 , I encountered serious layout problems: the title size was incorrect, and some paragraphs and images were missing.
Resposta do designer
Thanks for taking the time to share your experience! We saw that you also reached out to our Support Team around the same time, and that they’ve responded to your ticket with some next steps to help get things resolved. If you’re still experiencing any issues, please reply to that message - we’d be more than happy to take a closer look and assist further. Looking forwards to your response!
Optician by Me
Works Great, Service is outstanding. I had an issue with an update I did on a Saturday (Probably my own doing) and Support had it fixed by Monday morning.
Resposta do designer
Thank you so much for taking the time to leave such a kind review! We’re delighted to hear that everything is working as expected and that our Support Team could help get things back on track so quickly! If you run into any more questions, please feel free to reach out anytime! We'll be here and more than happy to help!
Kalaia-wear
The support team does not exist. They do not reply to my e-mails, their support page doesn't even load. And many features such as payments do not work properly and there is nobody to help you solve any issues.
Resposta do designer
Thank you for leaving a review! We've just triple-checked our inboxes but there doesn't appear to be any emails from yourself! It appears that you are using a copy of Envy from 5 years ago! As such, it may be directing you to our old Support email! Our updated email is support@eightthemes.com! Could I kindly ask you to forward your query to this email and we will be more than happy to help!
moonmoon
Super happy with this theme. Denis from Eight Themes has been amazingly helpful in assiting us at all times when working our website. Clear, helpful support and always very friendly and rapid! Brilliant customer service, couldn't fault it! Very pleased - thank you!
Resposta do designer
Thank you so much for taking to leave such a fabulous review! The whole team at Eight really appreciates it! We're delighted to hear that you're having such an amazing experience with both Envy, and the Support that comes with it! I'll be sure to let Denis know how much of an impact he's had! If you run into any more questions, just let us know! We'll be here and more than happy to help
Rosich Jewels
It works good. The support team is always ready to assist you with any kind of doubts and they make it all easy for you. We are delighted.
Resposta do designer
Thank you so much for leaving such a lovely review! We're overjoyed to hear that you're delighted with the Support Team! They really do go out of their way to help! If you run into any more question in the future, please don't hesitate to get back in touch! We'll always be more than happy to help!