Southern House
Exceptional Support Response One of the hallmarks of We Are Underground is their exceptional support team. Customers frequently praise the responsiveness and efficiency of their service. Here are some key points that highlight this aspect: Promptness: Queries are typically addressed quickly, minimizing downtime and ensuring a smooth experience for users. Expertise: The support team is well-versed
Svar fra designeren
Thank you for your great review. We are very proud of our support team and pleased that the theme has been a great fit for you. We are here if you need any help!
Ekkip boutique sport
Nice theme, nice feature and very good customer service !!!
Svar fra designeren
Thank you for your kind words. We are happy to help whenever you need us!
Tate Whalun
Tiffany was really helpful in assisting with a small issue I had with my theme. Thank you!
Svar fra designeren
Thank you for choosing our theme and for reaching out to our support team. We are pleased to have been able to help.
Last Exit Goods
I've been running this theme for just under 10 years, and the WAU team has always gone above and beyond to help me make it my own. Tiffany just helped me solve a small feature issue that got tweaked in publishing an upgraded version of the theme - and she had it solved within a very quick timeframe. Highly recommend this theme and the We Are Underground development and support teams. Cheers.
Svar fra designeren
Wow 10 years is amazing, we are delighted that the theme has been a good fit for so long and continues to serve you well. We are very proud of our support team and thrilled to see their efforts recognized. Thank you!
Annika Rutlin
Fashionoplism upgrade help. Kayte was super helpful and fast. New upgrade changed sliders option on home page and I preferred old version so she kindly changed it back for me. Happy with service
Svar fra designeren
Thank you for sharing your experience. We are happy to have been able to help change this for you and are here to help if you have any questions about the new version.
Ooh La Luxe
Tiffany was very helpful, and quick to respond!
Svar fra designeren
Thank you for your review, We are very pleased that our support team was able to assist. Let us know if you have any questions.
JaeBee
I previously left a review that I was unhappy that I never get notified of updates for bug fixes and new upgrades and I was told they don't send this out to their customers. Although I would like to be notified and upgrade if I choose, Tiffany was quick to help me update my site and now I am excited to see new upgrades. I appreciate the fast and efficient response. Thank you!
Svar fra designeren
Thank you for leaving your review. We are very pleased to have been able to help. When we do add updates to the theme you will see a message in the themes page of your store letting you know that one is available going forward. We are here to help if you run into any issues.
Old Money Collection
Fast and efficient. Thanks for all your help!
Svar fra designeren
Thank you for your kind words. Our team is here to help if you run into any problems!
Dances With Stone
We have had great success with this theme. It's been easily updated and maintained, and trouble free for a year now. We just had a glitch in the matrix, a problem with checkout, during the Christmas rush, @%#! . . . Tiffany was on the case immediately and provided assistance and assurance while the problem was resolved. Great product, great service ⭐⭐⭐⭐⭐
Svar fra designeren
Thank you for choosing our theme and for your kind review. We are very happy to have been able to help resolve that issue and are here to assist if you run into any problems.
LYT Yoga
Tiffany was super helpful, quick on response time, and informed me what needed to be updated in a clear and concise manner. Thank you!
Svar fra designeren
Thank you for sharing your experience with our support team. We are very happy to help and are here if you have any questions.