46 recensioner
87 % positiv
-
40 positiva recensioner
-
1 neutrala recensioner
-
5 negativa recensioner
Pixel Union has a great support team. Specifically Norm. If you get Norm when chatting into their team, know you're in good hands. Thanks, Pixel Union!
I love the look of this theme but I am having a coding problem integrating a third-party Shopify app into the theme. I have reached out to customer support twice, and have not heard anything back at all for 10 days. If I don't hear back in the next 1-2 days, I am going to have to switch themes. I'm super disappointed, and would recommend against using any of Pixel Union's products.
We're so sorry about the wait times you've been experiencing. We just reached out to you with info in regards to your inquiry. Please check your inbox- we hope to hear from you soon!
The team has been very unresponsive in helping me out. The logo at the top of the page is coming very small no matter what file size you use. There is no inbulit magnifier to zoom into the products.
Hi there! We've been experiencing high ticket volumes recently which I am deeply sorry for. We have reached out to you with more information. Please let us know if there's anything else we can assist with!
I am grateful that the developers sorted the issue with purchase and validation.
Det här temat stöds av Pixel Union
Frågor om temat?
46 recensioner
87 % positiv
-
40 positiva recensioner
-
1 neutrala recensioner
-
5 negativa recensioner
Pixel Union has a great support team. Specifically Norm. If you get Norm when chatting into their team, know you're in good hands. Thanks, Pixel Union!
I love the look of this theme but I am having a coding problem integrating a third-party Shopify app into the theme. I have reached out to customer support twice, and have not heard anything back at all for 10 days. If I don't hear back in the next 1-2 days, I am going to have to switch themes. I'm super disappointed, and would recommend against using any of Pixel Union's products.
We're so sorry about the wait times you've been experiencing. We just reached out to you with info in regards to your inquiry. Please check your inbox- we hope to hear from you soon!
The team has been very unresponsive in helping me out. The logo at the top of the page is coming very small no matter what file size you use. There is no inbulit magnifier to zoom into the products.
Hi there! We've been experiencing high ticket volumes recently which I am deeply sorry for. We have reached out to you with more information. Please let us know if there's anything else we can assist with!
I am grateful that the developers sorted the issue with purchase and validation.
Det här temat stöds av Pixel Union
Frågor om temat?
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