I like this theme a lot. It allows for more modern updating, it is more user friendly, and for people who are not-so "tech-savvy." Although it seems more simple to use, this theme offers a lot of great templates and blocks, so it offers more design elements than other themes I've used, such as Dawn.
This theme is a huge step above my last one, and I'd recommend it so far.
Paws
BUG REPORT: Color palette picker does not work correctly. The picker cannot find any light color that isn’t a pure grey tone. If the merchant copies and pastes a very light hex code, the picker shows the color as being extremely saturated and in the incorrect place. This can be reproduced by using the picker to select a light color with a slight warm undertone, such as #FCF4E9.
Antwoord van ontwerper
Hello, we appreciate you reaching out and letting us know about your issue. Our developer team is aware and a fix should be going live soon that adjusts this. If you're still running into issues, will you reach out for our support team to take a closer look to assist? (help.shopify.com)
UrbanRaas
Hi Team,
I am facing the same issue as others, our webpages are not working properly/stuck when opened from insta/facebook in app browser. Because of this we had to stop our ads.
Please let us know when the fix will be available? ETA?
and till that time what is the workaround?
Thanks!
Antwoord van ontwerper
Hi there, thanks for leaving your feedback! This issue stems from a change on Meta's end, but version 4.1.1 of Horizon should now prevent this issue from happening. We'd highly recommend upgrading to this latest version. If you have any questions or issues, reach out to our support team! (help.shopify.com)
Eya's Plata Mexicana
Hi, I'm a Horizon theme user experiencing the exact same issue reported by other merchants in the theme reviews (Woodlyn, Lessly, Zeirenpret): white screen / freezing when customers open my store through Instagram and Facebook in-app browsers on iPhone. This has been affecting my sales for weeks. I saw your team confirmed this is a known issue related to in-app browsers.
Antwoord van ontwerper
Hi there, thank you for your review and for sharing your experience. We’re aware of the issue affecting stores opened in Instagram and Facebook in-app browsers on iPhone and are actively tracking it. A workaround is available, please contact Support (https://bit.ly/2AWw5VA) for help.
WOODLYN
We are losing customers due to navigation issues when our store is opened through the Instagram and Facebook in-app browsers. Customers are experiencing difficulties browsing the site, leading to complaints, abandoned sessions, and reduced conversions. This is negatively impacting the user experience and our sales performance, and we need assistance identifying and resolving the issue.
Antwoord van ontwerper
Hello, thank you for your review and for describing the difficulties your customers are experiencing in Instagram and Facebook in-app browsers. We understand the impact on your business and can help with a workaround. Please reach out to Support (https://bit.ly/2AWw5VA) for assistance.
Zairapret
I'm using the Horizon theme and have identified a navigation issue that appears specifically within Instagram’s in-app browser.
Issue:
The initial page loads correctly when opened from Instagram (for example: homepage, product page, or contact page). However, any further navigation within the website causes the page to turn into a blank white screen.
This issue seems to be related to the Horizon
Antwoord van ontwerper
Thanks for flagging this behavior in Instagram’s in‑app browser. This is a currently known issue that our developers are looking into. Please contact our Support (https://bit.ly/2AWw5VA) so we can implement a workaround while our team continues to find a resolution for this.
mantemi
Not the best theme but you can do it. Love to see some UX updates.
Antwoord van ontwerper
Thank you for sharing this feedback on Horizon. We’re glad it’s working for you and we’re always exploring UX improvements. If you have specific updates in mind, feel free to share them with our Support (https://bit.ly/2AWw5VA) so we can pass them along to our theme team.
TDM.
This update has many glitches and clearly isnt ready yet.
Antwoord van ontwerper
Thanks for sharing this feedback. We’re actively improving Horizon and want to ensure everything runs smoothly. If you’re seeing specific glitches, please reach out to our Support (https://bit.ly/2AWw5VA) with details so we can review what’s happening with your store setup.
GAIA
I'm using the Horizon theme and have identified what appears to be a navigation issue within Instagram's in-app browser.
Issue:
The initial page loads correctly from Instagram (e.g. homepage, product page, contact page). Any subsequent navigation within the site results in a blank white screen.
This is a specific to the Horizon theme's navigation behaviour within Instagram's in-app browser
Antwoord van ontwerper
Thanks for sharing this detailed feedback about Horizon. This is a currently known issue that our developers are looking into. Please contact our Support (https://bit.ly/2AWw5VA) so we can implement a workaround while our team continues to find a resolution for this.
Luxeria
payment icons not working on website. please fix. also please add more options in product pages. add to wishlist also
Antwoord van ontwerper
We appreciate you flagging this. Payment icons are expected to appear in Horizon, but it is a known issue if you are not using Shopify Payments as your provider. Please reach out to our Support (https://bit.ly/2AWw5VA) so we can take a closer look to see if we can add these in for you. A wishlist app would also be something to look into, through our App Store (https://bit.ly/3M9GxtV).