Amara-Essence
Hello, We are experiencing a serious issue with Horizon 3.5.1 on specific Android devices, particularly Honor and Xiaomi/Redmi phones. The issue is related to the product gallery and product images. Symptoms: * Product pages load successfully. * Product title, price, variants and Add to Cart button display correctly. * The product image gallery fails to render. * On some devices, the gallery a
Antwoord van ontwerper
Thanks for flagging this. This is a currently known issue that our developers are looking into. Please contact our Support (https://bit.ly/2AWw5VA) so we can implement a workaround while our team continues to find a resolution for this.
JUST CREATINE PTY LTD
Theme provided a great starting point for my web store, has everything I needed and all functions work perfectly.
Antwoord van ontwerper
Thank you for sharing this feedback! We’re glad Horizon has been a strong starting point and that everything is working well for your store. If you ever have questions about getting more out of the theme’s features, feel free to reach out to our Support (https://bit.ly/2AWw5VA).
The underground store
Critical bug: Theme is unusable for mobile ad traffic. It freezes completely in the FB/IG Android in-app browser after the first page load. Tested on a fresh install and the issue persists. This is a framework-level conflict with recent Android WebView updates causing a render deadlock. My store is broken for mobile users, causing a total loss of ad spend. Please fix urgently.
Antwoord van ontwerper
Thanks for flagging this. This is a recent bug we are seeing and our developers are aware, so please contact our Support (https://bit.ly/2AWw5VA) so we can review your theme and implement a workaround if possible.
YOYOCAMP
but it now button aways have bug,don't display
Antwoord van ontwerper
Thanks for sharing this. The Buy it now button should display correctly in Horizon, so this sounds like something we should review more closely with your store’s setup. Please reach out through our Support (https://bit.ly/2AWw5VA) so we can take a closer look and help troubleshoot.
posyfish.in
sections are not working properly, view all button is available in header section but it should be in sections. and main problem is that heroslides and banner size adaption. Images are not fitting automatically.
Antwoord van ontwerper
Thank you for sharing your feedback! You can adjust image settings to better fit different screen sizes. Please check our image best practices guide (https://bit.ly/3PQETTU). For issues with sections or design setup, feel free to contact our Support (https://bit.ly/2AWw5VA) for further assistance, and to learn if you're eligible for customizations.
Christ Michael Online Shop
Images embedded in blog posts via the rich text editor are not displayed at the size specified in the editor. It appears that the image dimensions set in the editor are not recognised. Now I found out, that if you go into "Edit image" and chose in the dropdown one of the predefined sizes like "Product thumbnail (240px)" the image is shown in this size.
Antwoord van ontwerper
Hi there, thank you for your review and insights. Manually resizing images in the editor sets HTML dimensions, which most themes override for responsive layouts. Predefined sizes in the editor change the actual image source and display reliably. For more details or assistance, please contact Support (https://bit.ly/2AWw5VA).
DixyStore
Mobile view is terrible and there is no way to fix it, or rather, if you fix mobile view then desktop matches mobile which obviously doesn't work. I've tried everything from reducing font size + images, inserting liquid CSS, talking to Assistance - nothing! Unless there will be an update soon I will have to consider an alternative theme or platform.
Antwoord van ontwerper
We appreciate your feedback on the Horizon theme. Balancing mobile and desktop views can be challenging. While we've noted your concerns for future updates, we recommend reaching out to our Support (https://bit.ly/2AWw5VA) to explore potential solutions specific to your setup. They can provide guidance on how to best implement this.
NORTE
There is no way to stop Mirroring desktop to mobile sizing and fonts. If you change the desktop it changes the mobile and vice versa. There should be a setting to override within the Theme settings, wasting time trying to figure out code.
Antwoord van ontwerper
Thank you for sharing your feedback! We understand the need for flexibility in design settings. While the theme currently mirrors desktop and mobile settings, please contact our Support (https://bit.ly/2AWw5VA) to see if you're eligible for the use of Design Time (https://bit.ly/3F5vga5) for this request.
Cutie Pocket
If we could have more mobile custom that would be great
Antwoord van ontwerper
Hello! Thanks for bringing this to our attention. Variant image issues on mobile browsers can be frustrating. We recommend checking the theme's settings for mobile-specific adjustments. If the issue persists, please reach out to our Support (https://bit.ly/2AWw5VA) for further assistance. They'll be happy to help troubleshoot this with you!
Naturnest-De
Does the Horizon theme not include a mega menu feature? Why, then, does the description state that it does?
Antwoord van ontwerper
The Horizon theme does indeed support the mega menu feature as stated. If you're experiencing any issues with the mega menu, it could be a setup or configuration problem. We recommend reaching out to our Support (https://bit.ly/2AWw5VA) for assistance. Your feedback is valuable in helping us maintain accurate descriptions for our themes.