Rustic Art
I have been using this theme since 2021 and I am happy with features and service. Keep up the great work.
I have been using this theme since 2021 and I am happy with features and service. Keep up the great work.
The theme is beautiful but it has huge performance issue(it takes average 14 seconds to load PDP), it is so bad if running e-commerce, tried to raise support ticket and NEVER got a response. Terrible. Have to fine-tune and debug by myself.
We're sorry to hear that you're experiencing performance issues. Lorenza itself is designed and optimized for performance out of the box, but there could be something else going on with your shop's specific setup. It sounds like you may not be getting our team's replies. Please contact us directly at help@fluorescent.co from another email address, so we can ensure that you're hearing back.
The theme is clean, easy to use, and perfect for beginners looking to set up their first website. What really stands out is the excellent support from the theme developers. They’re responsive and helpful, making the whole experience smooth and stress-free
Great theme and unbelievable support from the team too. Special thanks to Nhele and Mitch
The theme is good enough out of the box and flexible enough for custom buildouts. But the customer service is really what stands out. Responsive support that quickly addresses my issues almost every time.
Thank you so much for your review! And we're so happy to hear that our support team was able to help with setup. :)
We selected the Lorenza theme for our retail furnishings site, which is extremely versatile with many attractive ways to present our products. Even when we didn't know how to make something happen in a certain way, the support at Fluorescent gave us prompt & easy instructions. In fact, Lynne's interest in making things happen just as we envisioned moved me to write this review. No Regrets!
Thanks so much for this review! And we're happy to hear that Lynne was able to help you set up the site as you were imagining.
After auditing my site, I found the Lorenza theme applies an H1 store name tag on all pages, demotes collection names to H2, and adds a second H1 tag on pages like products, about us, blogs, etc. When I asked for help, they argued that keyword-driven H1 tags are outdated. Any changes would need custom code work and a developer, not covered by Fluorescent's support. Super helpful, Fluorescent:((
Hi Vasili Lights. We've recently replied to your original support request with some additional context and instructions on how to update to the latest version of Lorenza. What our team found was that you are using an older version of the theme, and updating should solve most of the issues that you're describing. Please let us know in that support thread if you have any further trouble with this!
I am obsessed with Lorenza theme from this company. I have had my eye on it for awhile to level up my brand and finally pulled the trigger when I had the right photography to support such a great theme! Best theme I have purchased to date since I started my business several years ago! You won't be disappointed!
Thanks so much for your review! Our design team is super focused on helping your branding to shine. And we love to hear that it's working!
I read many times the support was great. Two emails later, and days later I had no answer or contact from the support team. Most of the template works well unless you need extra pages and it just replicates the pages you already had. What you change on one page, it changes on the others, which makes the option of adding pages useless. It's also not possible to change spacing between sections
Hi there! You can learn more about using unique page templates here: https://fluorescent.co/help/lorenza/1-get-to-know-the-theme-editor#create-and-assign-multiple-templates. Our team was experiencing issues with our messages getting to your inbox, however, they've tried reaching out via a different method to attempt to get in touch ❤️
Great theme. Very functional and beautiful design. I've tested a lot of Shopify themes, but this is my definite favorite. Very intuitive and with clever solutions. We're so satisfied with Lorenza that we've bought it for both our online stores. Great customer service and support. Highly recommended!
Well shucks, how lovely is that to hear!! Thank you so much for taking the time to share this feedback ❤️