We chose the Madrid theme for our swimwear and resortwear store and it’s been a great experience so far. With so many themes available, we feel like we made the right choice. The design is clean, easy to customize, and really makes our product photos stand out. It feels worth the price, and when we had a few questions the support team communicated clearly.
I recently purchased the Madrid theme for Shopify, and the experience has been excellent. The theme itself is clean, modern, and very easy to customize, which made building my store much smoother. What really stood out was the customer service. The support team was very quick to respond and extremely helpful whenever I had questions or needed assistance.
Aneri Patel is brilliant can't thank you enough.
Perfect support, clear, focused, problem solved, easy communication, very good.Thanks to Mann Patel.
The theme is so beautiful and elegant, and even though I had two minor issues the team was super helpful, they were resolved in a day. Thank you again!
Fast and super helpful service from the team to fix a layout issue I was having. Thank you!
Madrid even has no "loader" for images - just white place with "alt" text. "Sold out" out of box is ugly black text. Product card layout is poor and ugly (details? care? I need customize a lot...).
Thank you for your review. Feedback like this helps us improve the theme further. The points you mentioned, including image loading, the default “Sold out” styling, and the product card layout, have already been improved in newer theme versions. If you have any further questions or feedback, please feel free to contact our support team.
I have two stores with the same name, with just a difference of a single letter. I accidentally purchased it at the wrong store when I asked them to transfer it. Their representative, Mann Patel, rudely described how I intentionally did it and is now requesting compassion. I am not. I told them that I made a mistake when I clicked on Try Demo and took myself to the wrong store. Absurd.
Thank you for sharing your experience. We understand your frustration regarding the purchase being made for the wrong store. Theme licensing and transfer requests are outside the scope of what theme authors can manage. In this case, you, as the store owner, need to contact Shopify Support directly, as they are the team able to review the available options.
Ion and his team are very responsive. When I ask for support they always help!
Amazing service received. Theme ticks all the boxes, thank you!