I’m very satisfied with the support I received from Ashstone Studios. Hasti handled my request with professionalism and clarity, resolving the issue promptly after the theme update. The assistance was precise, courteous, and efficient. Thank you for the excellent support experience. Kariné Art & Design
Great support, very responsive.
Theme is extremely slow on mobile (LCP 8–10s even with ~20KB images). The main bottleneck is the theme’s scripts, and load optimization is basically impossible. Over the last 6 months it broke 6–8 times with no workable solution from the developer. Core features like color swatches and basic product card settings also don’t work reliably because custom code keeps conflicting with Shopify updates.
Thank you for sharing your experience. We’re sorry to hear that the theme did not meet your expectations, especially regarding mobile performance, stability, and key features such as swatches and product card settings. These areas have been improved in newer theme versions. Please contact our 24/7 support team, and we will be glad to review your case carefully and provide fast, professional help.
Fantastic support from the Monochrome team. They went above and beyond to help troubleshoot a complex font issue, even though it wasn’t directly related to the theme itself. Clear communication, patience, and genuine willingness to help. Highly recommended.
Very happy with speedy online support
Great help from the support team. Highly recommended!
Amazing theme from a graphic design perspective—very fast and easy to set up. Highly recommended for anyone who wants to make a great impression online. The support team is also very responsive, which is not easy to find.
Great help from the support team. Thanks in particular to Mann that helped us a lot to fix a couple of bugs.
Initially frustrated with the update process, but the support team clarified that custom code maintenance falls outside theme support—standard for all Shopify themes. They responded professionally and offered to help anyway. Successfully upgraded to v1.06. Great product and appreciate their willingness to assist.
This theme is very customizable and easy to use. Everything is documented if you can't find yourself around. Loads of sections, and everything is made so that your product/s can shine. Customer support was very helpful, and they respond very quickly to any concerns you have, overall a great theme!