Pacific

I really like the Pacific theme and am more than happy with Pixel Union's customer service. I bought the theme knowing there may be a couple of things that the theme did not have but I was able to easily add these with some simple coding that I found in the Shopify forums. Out of the box this theme is beautiful and works very well for our store.

Customer support is very jolly, but I am getting run around for 3 months. They say showing page numbers instead of just "Prev", "Next" is complicated. This is not too good for collection of 500 items. Will be switching to a theme that has it (there are plenty). Basically they would respond to the email to make you feel good, but that's about it. Not the best theme out there.

Very happy with the theme and support received thus far. In solving an issue, I explained I wasn't that across liquid. The So the Pixel Union support team got in there and resolved all the issues pronto, and provided me some additional advice, which will improve my sales a lot.

The support for this theme from Reid and others has been off the charts. Responsive fixes to site-wide requests, from cosmetic to functional, arrive within sometimes a half-hour or less. I am amazed at the customer service here on top of a great theme. I've never had a customer service team respond this generously and quickly. Setting the bar high. -Marshall