THAT! Premium Kitchenware
Nowadays the Shopify native themes may be better. Customer service is way below par. Of 7 requests, 6 were "go hire a programmer to help you" and 1 actually received a good solution. The 6 rejected questions weren't hard because I figured out 2 of them by myself (not a programmer) just by playing around, and I had to repeat my questions multiple times. So, not good except for Myles - thanks!
Odgovor dizajnera
Hello THAT! Premium Kitchenware team! Our themes are highly customizable, but sometimes, a theme may need to be customized further than what the Theme Editor allows for, and in these cases, we do recommend reaching out to a third party developer for some hands-on assistance. We are always looking for ways to improve our themes, and appreciate your feedback!
Alewine Pottery
Euwi, my support specialist, was patient, kind, and exceptionally thorough. Not only were my questions answered, but they created a copy of the theme with the changes applied, which saved me the trouble while still explaining how to make the same changes if ever I need to in future. Five stars from me!
Mastery Horsemanship
I am very happy with the customer service for helping me sort out any issues that come up. Thank you.
Cimetrics
Love the theme and the best part is the support! Anytime I have questions they are answered right away and very helpful!
Kiku
The customer service has been excellent. They have helped me rectify the mistakes I have made along the way.
UTOPIA
Beautiful theme, smooth migration, great support!
SableSol
Very happy I changed to this theme by Out of the Sandbox. I had some trouble adding code to my theme and Corey was very helpful and super patient with me while I got what I needed added to my theme. A++ customer service!
Mildblend Supply Co
Once again team at Out of the Sandbox solved my issues.
Empath Designs
Easy to use theme, works well and great customer service whenever I have questions.
Naked Faire
Parallax theme from Out of the Sandbox is awesome! And best of all, their customer service is fantastic. I've been working with Out of the Sandbox for few years now, and sometime it takes a bit longer to get a response, but they've solved all my problems regarding their themes so far. Friendly, sincere, and professional. Awesome company to work with!!