225 reviews
I've been using this theme for a couple years, overall I like the theme, it has a great look. My issue is with customer support. we have had a few glitches and sadly we get little to no support. Three emails and months later we are stuck with a header on our website we can't get rid of ...unacceptable. I was contacted after this review and the support was quick and very helpful.
Hello Ndulge N Life Team! We're sorry for the delay here. Our team was not informed that you had approved our request for access. We've now been in touch and have helped to resolve the issue you were seeing with the Header. Please let us know if there is anything else we can help with! All the best, Out of the Sandbox
The theme is nice but the customer service/tech support is poor once they get your money. They are slow to respond and don't address the issue, and if they respond they pass the responsibility off to Shopify tech support to help and Shopify passes you off to Out of the Sandbox to fix. Further this theme is INCOMPATIBLE with most of Shopify Apps. I can't get help with anything anymore.
Hello Natural Chef Team, Thank you for leaving this feedback. We understand that some adjustments from a Shopify tech have negatively impacted your theme. Our support team has followed up with your store with a request for more detail regarding the issues you are seeing. We are here to help and we look forward to hearing from you! All the best, Out of the Sandbox
Love this theme! Beautiful design and easy-to-use. No coding needed to get up and running. Support has also been really helpful and responds quickly.
I like the look of theme and its relatively easy to use - even for a IT challenged person like me. The support is great. Quick and helpful. Highly recommend them.
This theme is supported by Out of the Sandbox
Have a question about this theme?
225 reviews
I've been using this theme for a couple years, overall I like the theme, it has a great look. My issue is with customer support. we have had a few glitches and sadly we get little to no support. Three emails and months later we are stuck with a header on our website we can't get rid of ...unacceptable. I was contacted after this review and the support was quick and very helpful.
Hello Ndulge N Life Team! We're sorry for the delay here. Our team was not informed that you had approved our request for access. We've now been in touch and have helped to resolve the issue you were seeing with the Header. Please let us know if there is anything else we can help with! All the best, Out of the Sandbox
The theme is nice but the customer service/tech support is poor once they get your money. They are slow to respond and don't address the issue, and if they respond they pass the responsibility off to Shopify tech support to help and Shopify passes you off to Out of the Sandbox to fix. Further this theme is INCOMPATIBLE with most of Shopify Apps. I can't get help with anything anymore.
Hello Natural Chef Team, Thank you for leaving this feedback. We understand that some adjustments from a Shopify tech have negatively impacted your theme. Our support team has followed up with your store with a request for more detail regarding the issues you are seeing. We are here to help and we look forward to hearing from you! All the best, Out of the Sandbox
Love this theme! Beautiful design and easy-to-use. No coding needed to get up and running. Support has also been really helpful and responds quickly.
I like the look of theme and its relatively easy to use - even for a IT challenged person like me. The support is great. Quick and helpful. Highly recommend them.
This theme is supported by Out of the Sandbox
Have a question about this theme?
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