I loved the look of this theme from the beginning, when I was looking for the "right" theme for my online store. The theme offers a lot of possibilities. When I was having trouble with the map implementation twice I got instant support from the team and was able to solve the problems in a short amount of time. Thumbs up!
Had a minor issue with theme but Pipeline support team were nice enough to reply during the holidays to ensure my issue got resolved.
Thanks for trusting us with your support! We're glad to help.
I received an outstanding support from Mark. He really cared to solve my issues, was super clear in the recommendations. A Gold Medal, and more !
Great theme with lots of ability to customize. Customer support is responsive and very helpful.
Awesome theme with great support
Big thanks to Mike for his exceptional support. His responsiveness and helpfulness have been outstanding, truly setting a high bar for customer service. The theme is user-friendly and looks great. Highly recommend for top-notch support and quality themes!
Email them few times because of update theme but no response. Not happy.. Will not buy again
We received your message on the 14th and responded four hours later. We didn't get a reply — perhaps your email client is marking our messages as spam? To answer your question here — the update for our latest version is free. There is no need to purchase again. There is some manual work required to port your settings to Shopify's new Online Store 2.0. We will follow up by email with the details.
The support team has been excellent to work with. They've helped me with questions I've had to customize the look and feel of my website. They are responsive and have even answered questions unrelated to the Pipeline theme pointing me to helpful information to address my need.
We have been using the Pipeline theme for almost 3 years now (since V4.0) It is very flexible and easy to use. If I should ever have a problem, the support helps quickly and competently, I have really rarely experienced something like that - many thanks especially to Mark, who had always supported me. 5 stars for Groupthought!
Having previous experience with WordPress, and more importantly Theme Developers on WP, I have to say spinning up the Pipeline theme with GroupThought has been the best DIY experience I've ever had. The theme is absolutely beautiful and highly customizable, and the support team has been quick to help with any questions or hangs ups. Very happy I decided to go with this theme for my new site!