Was going to give this theme a good rating but had issues with the product template. Reached out to support 3 times over a week ago and still no response. The theme has been updated to fix the issues as I can see on my other store but I can't update on the original store. I would stay away from this theme if your a beginner. CUSTOMER SUPPORT PLEASE GET BACK TO ME!
BioDan
Can't update to v 4.1.0 via the Shopify admin, the update fails with a validation error stating that dynamic source default values for custom_button_background, custom_button_text, and custom_button_border in the main-404 section are invalid. These settings do not exist anywhere in the current theme's code (not in 404.json, sections/main-404.liquid, or blocks/button.liquid). What's the fix?
Resposta do designer
Thanks for sharing these details with us. This looks like something our technical team should review more closely. Please contact our Support (https://bit.ly/2AWw5VA) so we can access your account, check the validation error, and help identify the exact fix for your Pitch update.
Swerl Coffee Roasters
It is a cool theme with an impressive number of features, however showing the vendor information is critical for us but this seems impossible in the product collection carrousel.
I just receive the information that I can add it myself with code, but this should not have to be needed.
Resposta do designer
Hi, thanks for your feedback on Pitch! Showing vendor info in the collection carousel isn't a built-in setting at the moment, but our developers have heard this request. You may also be eligible for Design Time (https://bit.ly/3F5vga5) where Theme Support can look into adding this as a customization. We appreciate your thoughts!
Vegan Dükkan
The theme is very nice, but in the slider section there are a couple of issues: it doesn’t allow uploading a separate image for mobile, and we can’t assign a link to the entire image. It only allows links on buttons or text, but I couldn’t find a way to make the whole image clickable.
Resposta do designer
Hey there, we appreciate your feedback. Having separate images for mobile is an aspect developers are looking into, and having a whole slide clickable is not recommended due to the accessibility issues it can cause on mobile specifically. You can learn more about this here (https://bit.ly/3wP1qEv).
Petit Fox
Display issues after version update 3.5.0. Issues with slideshow full frame, featured collection carousel display and hover
Resposta do designer
Hey there, thank you for sharing your findings after updating to version 3.5.0. While this is only happening for some updated themes, our developers are aware of this issue and are looking into a fix as soon as possible. Please reach out to our Support (https://bit.ly/2AWw5VA) so that we can implement a fix for this issue.
Lo & Sons
Tons of customization options, and has allowed us to not rely so much on custom development. Had a few bugs/glitches, but in general seems to run pretty well. The one big gripe I have is that there's really not much you can do with Shopify combined listings. It'd be nice if the theme had a way of grouping swatches on a combined listings product page.
Resposta do designer
Thank you for your feedback. We're glad the theme has helped reduce your need for custom development. Currently, Shopify’s platform does not provide built-in support for grouping swatches across combined product listings. This often requires additional custom code or third-party apps. We’ll share your suggestion with our developers as interest in advanced combined listing features grows.
mikkaneo
Theme renders product images at excessively large default resolutions (e.g., 3840px) even when displayed much smaller. Although srcset is used, the fallback src and sizes often trigger oversized downloads, harming Core Web Vitals. Sizes does not match the grid layout. Properly scaled defaults and accurate sizes definitions would improve loading speed.
Resposta do designer
Hello, and thank you for reaching out. The theme uses responsive images, so in most cases only the size needed for display should be loaded. If you’re seeing oversized images downloaded, please contact our Support team (https://bit.ly/2AWw5VA) with details so we can investigate further.
In Any Case
The last update did not fix the problem in the desktop menu, although it was been said it was. The drop down menu still disappear on hover. Please fix!!
Resposta do designer
Hi, and thank you for your feedback. We’re sorry to hear the dropdown menu issue is persisting for you. In our testing, this problem no longer appears in the latest version. Please reach out to our Support team (https://bit.ly/2AWw5VA) so we can investigate your setup and help resolve the issue.
Bee & Blossom Keepsakes
updated version 3.3.0 no longer allows you to hover over drop down menus to choose your category. disappears as soon as you move away from the main menu item making it impossible for customers to choose their category. old version still works
Resposta do designer
Thank you for posting your review. We are aware of the navigation issue in the most recent version of Pitch. We suggest reaching out to our Support team (https://bit.ly/2AWw5VA) as they can help get you connected with a Theme specialist who can assist with providing a couple of possible fixes to correct the issue.
Byony
page layout dosen't work at all
Resposta do designer
Hey there! Thank you for the review. We would like the opportunity to assist you with the issue you're experiencing. Please reach out to our Support team (https://bit.ly/2AWw5VA) and provide additional details so they can help troubleshoot the issue.