My Store
Sent message to them, will wait for the feedback about featured product photos on mobile view.
Svar fra designeren
Hello, you can reach out to our Support (https://bit.ly/2AWw5VA) if you haven't already with your feedback about the featured product photos on mobile view.
Cuddo Baby
Unable to display pictures in mega menu? Why the option was put there without correctly functioning???
Svar fra designeren
Hey there, our first party 2.0 themes, including Refresh, don't have an option for images in the header's Mega Menu setting as a built in feature. You may be using an app, and if so you'll need to contact the app developers in order for them to investigate why the feature is not working.
OasisDelightful
Can some tell me how to change the background colour of the Add to Cart button. I have been struggling with it.
Svar fra designeren
Hello, the background for the Add to Cart button uses the main Background color of Color Scheme 1 (since all product pages use this color scheme.) You should see if you're eligible for Design Time (https://bit.ly/3F5vga5) so that our Theme Support team can look into changing this for you. You can reach out to our Support (https://bit.ly/2AWw5VA) to get in contact with Theme Support.
PawsPromise
The variant picker does not work :((
Svar fra designeren
Hey, thanks for letting us know your variant picker isn't functioning properly. Definitely reach out to our Support (https://bit.ly/2AWw5VA) so that we can take a closer look at what is causing this issue to occur. Things such as apps, specific settings or even custom code can cause some aspects of a theme to not work at times, but we are more than happy to investigate this with you.
Gaurashtra
It is a very good theme and before we encounter any problem, the dev team rectifies it in the new releases very promptly.
Svar fra designeren
Hey there, thanks for providing this feedback. Our development team tries to foresee any possible issues ahead of time to try and rectify them, and are quick to act when store-breaking bugs are identified. We're happy to hear that new releases have resolved issues for you!
Redkey USB
The best theme we've used, and its free! Highly customizable. Regular updates and improvements. Would like to see some feature to handle opening external links in new tab, and ability to customize email signup box colour individually if possible.
Svar fra designeren
Hello, thanks for leaving your feedback. We're glad that Refresh is providing you with the resources you need for your business. For customizing your signup and opening links externally, you should see if you're eligible for Design Time (https://bit.ly/3F5vga5) so that these can be implemented for you. You can reach out to our Support (https://bit.ly/2AWw5VA) for more information on this as well.
AI Music Service
I've been using this theme from the start. It's so clean and I'm glad they have updates going on. I've been using an old update 13.0 for months without problems, and got support to help me figure out how to update with all the hyperlinks I want. Great stuff!
Svar fra designeren
Hey there, thanks so much for the feedback and we are so glad that Refresh has done well for your business for so long! It's also great to hear that our Support could assist with any issues you've run into.
BreezyBuddy
The variant picker does not work even though it is set up properly. Please tell me a way to solve this issue.
Svar fra designeren
Hi, we would need to know more information on how your products are set up as well as the product page. Please reach out to our Support (https://bit.ly/2AWw5VA) so that we can investigate this further with you.
FIDOGENX
Ok theme especially since it is free but the fact that the contact page does not send the emails is highly frustrating.
Svar fra designeren
Hello, this most definitely is not expected behaviour! Please reach out to our Support (https://bit.ly/2AWw5VA) so that our team can take a closer look into why your contact page isn't sending emails properly, since there could be several reasons for this.
Boat Buddy
The hero images in the slider are NOT mobile responsive. You can see this issue in the demo if you view on mobile. The image stays the same size and is cut off. I will be looking for a new template that is more mobile responsive. How could this issue not be addressed? There should be an option to upload a desktop and mobile versions.
Svar fra designeren
Hey there, the demo store displays the responsive setting correctly since it displays the photo with the full height of the image. If an image of that width displayed fully, there would be white-space on the top and bottom of the image. You can learn more about responsive image settings for slideshows and image banners by reading our blog post here (https://bit.ly/3HdMaX9).