Carathea
Support is always helpful. Something I was struggling with for far too long was sorted quickly and easy after I messaged them. Review updated a few years later - I've continued to have good support when I've reached out. Thanks.
Support is always helpful. Something I was struggling with for far too long was sorted quickly and easy after I messaged them. Review updated a few years later - I've continued to have good support when I've reached out. Thanks.
They were able to help me with coding for a change I wanted to make to the look of the site. Made it fast and easy to do! Really appreciate it!
Fast, friendly, and useful technical support! Shout out to Johnathon, thank you for your help!:)
The customer service for technical support is amazing. Very fast in responding to emails.
Love the Responsive theme. And also ... the customer service for technical support is amazing. Thank you Myles!!
Hi ! The theme is really great but I also want to mention the perfect support provided by OutOfTheSandbox and especially Frankie who answered me very quickly and was so professional .... Thanks Frankie !
The support of the theme is quite helpful! Thank you very much for your help Salman!.
I must say I love the theme, it's beautiful. I am very disappointed that, now when we need support the most, none is forthcoming. We reached out to support last Friday about an issue. We were told that our issue was being prioritized. Customers cant select variants and add to cart. 4 days later, still no help, except that it's working perfectly on their side. No attention to further emails.
Hi Isivuno Naturals team - Thank you very much for your feedback, and we are glad to hear that you are enjoying the theme! Our Help Center is available Monday to Friday, and we currently do not offer support over the weekend. A member of our support team has reached out to you via email! All the best, Out of the Sandbox
The support of the theme is quite helpful! Really loved it.
I was really excited about this theme. Part of that was the reviews and positive score, along with reports of great customer service. However, none of those experiences reflect mine. I have been waiting for a week for a response on what should be a simple customer service request. I wrote a second time making my request and conveying the urgency, as a company launch is pending. Nothing.
Hello Rowdy Rooster team! Thank you for leaving this feedback, we're sorry for the wait to this point! Our support team has reached out to your store directly to provide some assistance. We look forward to hearing back from you! All the best, Out of the Sandbox