Nimesba
I had some trouble understanding how the update works, but then Mitch reached out to me to explain and was super helpful! Thanks a lot for that! Also, the theme works great so far. I recommend it!
Réponse du concepteur
Hi Nimesba. Many thanks for your feedback and we are always glad to help out!! We wish you every success! Mitch and all the team at Clean Canvas.
TIMIO.CO
We paid the license for our dev site to work on it. Once we published it on our live site, they asked to pay the license again. They asked shopify to shut our site which was down for 2 days. We lost sales and had to pay again the license for our live site. We contacted them and got no response. So we had to pay again the license. Very upset. I hope they refund us the second payment.
OtterSpace
Very impressed with the Showcase theme. We have a very visual blackout curtain product and this theme works well to show our product's functionality. The customer service is also wonderful. Highly recommend it! www.inotterspace.com
Réponse du concepteur
Hi OtterSpace! We greatly appreciate the fantastic review! We are delighted you are enjoying using SHOWCASE. Our talented and helpful customer service team are always here to assist. Wishing you every success from all the Clean Canvas team!
Spiggy
I've had very little trouble with this theme, and whatever troubles I did have were dealt with very quickly and efficiently, ultimately proving to be a problem with my settings and not the theme! The support is amazing, I can't fault it. If SHOWCASE isn't the right look for you, then I'd suggest trying another Clean Canvas theme. Support is vital, and it doesn't get any better than this.
Réponse du concepteur
“Hi Spiggy, thanks for the fantastic appraisal and for taking the time to leave the review! We are delighted you enjoyed your experience with our talented and very helpful support team. Now that you have purchased SHOWCASE, do keep an eye out for great updates and enhancements which you can get for free as part of your purchase! Wishing you every success - all the Clean Canvas team!!
Big Bear Glasses
Fantastic template, super easy to edit. Really made our new shop stand out. Thanks a ton!
GQSize
The theme is very nice and the support is very helpful, always ready to help :)
Réponse du concepteur
Thanks for your wonderful review. Our expert support team are on hand if you have any other questions, but for now, we just wish you every success!!! Thanks again from all Clean Canvas team!
Prosper Yarn
Beautiful but slow. Once I switched to Showcase my website slowed to barely a crawl. I changed nothing from previous Shopify template, same compressed images, same apps, same everything - but in the Showcase template my speed and conversions hit rock bottom. I got the standard fix suggestions with no one really listening to my issues. Now I am shopping for another new template.
Réponse du concepteur
Hi Prosper Yarn. Just making another follow-up reply as I have not had a reply from you to our email we reached out with. We are happy to still work with you on your current version and see if we can pinpoint what may be causing the issue. Our demo stores report no problem so must be something unique to your case.
Satchel.
I revamped our website with this theme and it was a seamless transition! The support team has been super helpful along the way, even pointing me in the direction of help when I asked for help that was outside of their purview. The theme is beautiful and easy to navigate and customize. I get compliments all the time on our website and it's easy navigation. I will recommend it to others!
Réponse du concepteur
Thanks Satchel! It was our pleasure to help you. Stay tuned for more great features and updates coming in the bear future that will be freely available with your purchase of the theme!! Thanks again from all the Clean Canvas team! Feel free to subscribe to our YouTube Channel where we will lots of helpful content and have more videos coming soon: https://www.youtube.com/c/CleanCanvas
Futsal.shop
It's a great theme, simple, beautiful and easy to fit into a modern design. I asked them about that we didn't understand. I am Japanese, so my English is not good. However, their response was kindness and very nice. The explanations with images were also easy to understand. I applaud you for the great theme and the spirit of service! Thanks, Arigato! https://futsal.shop/ ご対応も画像付きで分かりやすく親切でした。
Réponse du concepteur
Dōmo arigatō!! Very happy to have assisted and delighted that you got everything you needed from our dedicated and skilled merchant support team. We take great care to give the best support available. Wishing you the best of success with your great store and keep an eye out for more great updates to come with this fantastic theme [available to all who purchase this theme]. Thank you!
Cera Cotton
Love this theme! Never thought I’d be able to create a website, but I am launching www.ceracotton.com today and could not be happier with the result! Was relatively easy to put together, and any questions I had were sorted out from the live chat pop up mostly within a day from very helpful experts. Thank you!
Réponse du concepteur
Thanks Cera Cotton! We are delighted to help you on your road to success. Our great support team always look to get a response out as quick as possible. Stay posted for more updates and enhancements to come that will be available to anyone with the theme. We wish you every success!