Great theme, even better support. We run two Shopify stores on Stretch and the theme has been a perfect fit for our brand. Clean, flexible, and beautifully designed. But what really stands out is the support. Ana-Lucia was incredibly helpful, responding quickly with clear and practical solutions every time we reached out. She went above and beyond to make sure everything worked exactly as we need.
Great theme. It's not inexpensive, but one of the most flexible theme's I've used once you understand how to work with it. The support has been great as well. Highly recommend.
A great thanks for the help of the support team. Gilda Derisio was really nice and helpfull and helped me solve my issue.
Im giving the negative not because the theme is not good or the design etc. But the customer support is SLOW and looks like it's not 24/7. I made a ticket/request 4 days ago and so far right now I have zero help, zero contact to keep me posted how it goes the request for help.. nothing . The theme deserves 5 star !
We're a small team and we indeed do not offer 24/7 support, sorry. However, we can see all your tickets have been answered within less than 24h, not 4 days. As we explained to you, your issues are unrelated to the theme and Shopify support was incorrect in their replies. Our support reached you back to further assist you.
Beautiful theme and fast customer service! Love it.
I really love the theme. It's extremely easy to use and it's my first theme I ever bought on Shopify. Very much worth every euro. For me it's saves a lot of time, but I still have the quality of a webshop that you normally pay many thousands of euro's for. So very happy with it :)
We're using the theme for about 2 months now and really like it. The design and design possibilities are great and the support is quick and super helpful.
Le thème est génial, c'est la première fois que je trouve un thème aussi complet et facile d'utilisation. Le support est impeccable, Eduardo a été réactif et très patient dans son accompagnement. Un investissement de qualité !
Could be the best theme, but it is very limited in customizability for height of sections and mobile stuff. Please improve!
We're sorry to hear you're having an issue with our theme. Unfortuantely, we could not find any ticket from you. Can you please reach our support here: http://bit.ly/4me4SyX We'd like to remind merchants that reviews ARE NOT a support channel, and we can't resolve your issue or assist you here.
This theme is great! When I first started using it, I was not 100% sure that it would be able to accommodate all my needs but now after having used it for a few months, it has EXCEEDED my expectations. It can do everything I need and more!