Olaty Inc
DON'T WASTE YOUR MONEY. This is the second time I bought this Theme. I requested support to add a badge to my website. He told me I had to pay for it. The only feature of this Teheme is "Sidebar", apart from that it has no extra features. You certainly cannot get customer support.! You simply cannot get support! THANKS FOR YOUR RUDE E-MAIL John! Subject to.! We will speak later.!
デザイナーからの返信
Hi there, sorry to hear you're running into some issues here. While our team is happy to answer any questions you have about the theme and help you troubleshoot any issues, we did notice a number of your requests were for custom work which we have some great companies we can refer you to. Talk soon :)
Figurephenatix
Bought the theme, first time I needed some help, sent in a request, was told to "write the code and mod the code myself". I am not a code savy tech person, was not the help I was looking for to increase a font size on a banner in the theme. Was not impressed with the answer or support. Would not recommend.
デザイナーからの返信
We're sorry to hear that you aren't impressed with the high level of support that we offer. We did provide a single line of code and step-by-step instructions for copying the code to your theme so feel it's unfair to say that we told you to "write the code and mod the code myself". Feel free to reach out again if anything in the support document isn't clear.
NYC FACTORY
Been using this theme for a couple of years. Great theme and superb customer support. Highly recommend.
Ornaments 365
Major issues with the theme, did not want to help me resolve the issues. Money down the drain. I get it, there are tons of great reviews, but my experience was extremely unpleasant. I am unable to customize my page, the entire layout is messed up and unresponsive. Will revise my review if I am offered actual help. Thank you.
デザイナーからの返信
We're sorry to hear that you had an unpleasant experience but the issue is not something that was caused by the theme code. As you mentioned, we have lots of great theme reviews and take pride in providing quality theme support. We're happy to answer any questions that you have so please do contact us through our contact form or via Shopify support. Thanks!
GiftsToKabul.com
I love the Sunrise theme because I prioritize simplicity and efficacy. My website loads faster than 90% of similar sites. The best part is their customer service, they have ALWAYS helped me promptly and supported me for the past year. Their customer support team always exceeded my expectations. They seriously value their customers unlike others, that you can read about on Shopify forums.
Rainbow Loom USA Webstore
The theme is very refined. If you ever have any question or need customer support, John Rawsterne is awesome!
Custom Restaurants
customer service is excellent. John is very nice and always helpful!
SK Signs & Labels Ltd
Great looking theme, had lots of compliments and the customer service is excellent - they are always there to help us out - a real pleasure to work with. Many thanks
Jubilee Gift Shop
We love it. John was very helpful with all of our questions. He responded very quickly as well. We were going to choose a different theme but choose to keep this one because we like it so much and John has been so great.
Cosmic Cuts
In a sea full of chumps peddling amateur copies of websites, John Rawsterne stands out as an example of what ingenious minds are capable of in this technological age we find ourselves in! The Sunrise Theme is set up to get your business results! It is customizable and the couple of tweaks that were outside my realm of expertise, John tailored it to PERFECTION within 15 minutes! Recommend Highly!