EVERSILK.co.uk
We bought multiple Clean Canvas themes, but the Product List block is very limited—only Card or Image layouts, no swatch or text size display. For stores listing sizes/colors as separate products, this restricts flexibility. Despite feedback over a year ago, no real updates were made. Basic features still need custom work, adding cost and time.
การตอบกลับจากนักออกแบบ
Hi EVERSilk - Thanks for the feedback. As Shopify doesn’t support this natively, we offer this product list block as a custom feature. Adding deeper options like swatches/size text is problematic without platform-level support. We aim to offer flexibility, but some requests require Shopify to expand native tooling, without that, we are limited in what is possible. Wishing you every success!
Soul Elements
Amazing theme, easy to operate, excellent customer service, fast and concise solutions. Highly recommended!
การตอบกลับจากนักออกแบบ
Hi Soul Elements! Thank you for taking the time to leave a review. We are delighted to see how you have used SYMMETRY on your store and we are always here if you need us. Wishing you a wonderful holiday season and every success in the New year, from all the Clean Canvas team!
Vigoliving
Awesome theme and Great support
การตอบกลับจากนักออกแบบ
Hi Vigoliving! Thanks for the wonderful review. Always happy to assist and we are here if you you need us at any stage in the future. Wishing you every success from all the Clean Canvas team!
Loopi
We rated this theme highly about five years ago after testing dozens of themes across our Middle East sites, but it has not evolved enough since. It still lacks a mobile quick-buy button, a feature studies have shown can lift conversions by around 30%. It may suit catalog-style stores more than mobile-first ecommerce.
การตอบกลับจากนักออกแบบ
We received and replied to your email. Symmetry has been continuously developed for many years with regular free updates, and a dedicated mobile quick-purchase button is already planned for an upcoming release to further enhance shopping on mobile. Wishing you every success from all the Clean Canvas team!
ASOBIO
Every time I had a question, the support team responded quickly and helped me solve it without delay. Mitch from customer support is amazing — always patient and even provides detailed video tutorials to guide me through the steps. Really appreciate the great service and highly recommend this theme.
George and Willy
Customer service is really fast and they go above and beyond helping with issues - even when it wasn't related to the theme. Solutions are always given with a video explanation as well.
การตอบกลับจากนักออกแบบ
Hi George and Willy - thanks so much for the wonderful feedback! Always rewarding for us to hear that you got real value from our support and are enjoying our theme. A real review [unlike some of the fake reviews on themes in the store] is of great value to us and future customers! Wishing you every success from all the Clean Canvas team!
Tip de Bruin
Really fast reply from support team with the desitre to help the customer.
การตอบกลับจากนักออกแบบ
Hi Tip de Bruin - delighted to hear that our support's passion for helping our valued merchant customers was evident in your experience with us. Wishing you every success from all the Clean Canvas team!
screamstore
We've run eCommerce for 20+ years, and this is the first theme that truly delivered: fast, clean, flexible, smart layout, great support. It works perfectly for both our niche shops – Halloween and Christmas – without limits. Custom add-ons were easy. Customers love it, and so do we. Absolute top rating. Tom Viereckl – Cultica® / screamstore.de / griswoldshop.de
การตอบกลับจากนักออกแบบ
Hi Screamstore - as a big fan of Halloween, I love your store!! Thanks so much for the kind words and great review. Wishing you every success from all the Clean Canvas team!
Adinkra Expo
Customer service was no helpful the first two times I contacted them and game me generic responses. When i followed up and asked that they actually look at my site they were then helpful, reviewed my site , identified the problem and sent a video with explanation. The issue was not related to their theme but an app I deleted that was still attempting to run and slowing down my site tremendously.
การตอบกลับจากนักออกแบบ
Hi Adinkra Expo! Thank you for your feedback and we appreciate you taking the time to follow up so we could take a deeper look. We're glad we were ultimately able to pinpoint the issue and provide clarity, especially since it wasn’t theme-related. Wishing you every success from all the Clean Canvas team!
Drumland Canada | Official
Excellent customer service and great theme features!
การตอบกลับจากนักออกแบบ
Hi Drumland Canada! We’re delighted that you found the theme easy to use and that it’s helping bring your vision to life. Our mission is to empower merchants with powerful, intuitive tools—and it’s fantastic to know we’ve achieved that for you. Wishing you every success from all the Clean Canvas team!