Les Belles Terres
The theme is good, the functionalities are great and support is quick and actually provides solutions. Everything that we want from a premium theme !
The theme is good, the functionalities are great and support is quick and actually provides solutions. Everything that we want from a premium theme !
Exceptional Theme and Outstanding Support! The Symmetry Chantilly theme is absolutely fantastic! The design is clean, modern, and incredibly versatile, making it the perfect choice for showcasing our products. With plenty of customization options and an intuitive interface, it was easy to create a unique and professional-looking store. A special shoutout to Mitch from the support team!
I was firstly very frustrated with a third-party app not working as I was told it would do with this theme, (I was assured by the 3rd part app that it worked perfectly fine with symmetry theme), and it did not. However, I got a great customer service response from the theme developer making me understand the issue better. It's a great looking theme, suitable for my products and brand.
Hi SapphicStudio. We're sorry to hear about your frustration. The issues you’re experiencing stem from the app's integration, not the theme itself. Both Shopify and Gelato provided incorrect assurances. App developers are responsible for ensuring compatibility with themes. Please contact Gelato to address these issues, as leaving a review here won’t help resolve them as we cannot fix a broken app.
We purchased this theme and made modifications. When we went to add a wholesale store, we found out the theme does not support many Shopify features (combined listings, catalogs, etc), even though the theme listing says "Works with the latest Shopify features". Poor support. Were pretty much told, too bad.
Thank you for your feedback. While combined listings aren't supported yet as we’re waiting on Shopify to resolve known issues with the feature, we do support catalogs and other key Shopify features. We couldn’t find prior messages from you, but we’ve reached out to assist—please check your inbox. We’re happy to help! from the Clean Canvas team.
These reviews are so helpful and we are overdue in writing ours for Symmetry and Clean Canvas. Great theme, beautiful and clean design, fantastic help from the developers (including initial response from Clean Canvas AI!).
I love this theme! I've used it for over 2 years and it still looks great. Recently I feared an issue somewhere (I wasn't sure if it was theme or app related) so reached out to Clean Canvas and was promptly assisted by Victoria. Thankfully the issue wasn't related to the theme but the support I received was great, fast and efficient. Much appreciated - highly recommend this company and theme!
We have been using the symmetry theme for 2 years now and we love it. The latest version has definitely seen an increase in our conversion rate since updating a few weeks ago. The customer support is excellent and they always give a full detailed response. If you are thinking of buying this theme, they have your back!
We use the Symmetry theme for 3 of our web shops and very pleased with how easy it is to use and how nice everything looks. A few times we couldn't figure out how customize certain elements and Clean Canvas support team always respond quickly. Mitch especially went out of his way to help with a video tutorial, which was much appreciated! Keep up the good work guys!
The theme is good and have so many features
Hi Trekko - thank you for the lovely feedback on the theme! Wishing you every success from all the Clean Canvas team!
The Symmetry theme looks beautiful for my clothing store despite not having any technical background. There were a few things I needed to add to my product page e.g. fit guide and Mitch was super helpful and was very prompt with his responses. It was incredibly helpful and easy to follow the step by step guide from him as he recorded the solution session. Thank you Mitch from Clean Canvas!
HI Lolo & May! Thank you for your kind words! We're thrilled to hear that our theme has met your expectations and is helping your store shine. Your success inspires us to keep innovating and creating designs that help businesses like yours thrive. Wishing you every success from all the Clean Canvas team!