Calivera Leather
Hello, when we updated our theme to version 3.5.0, we received the error message: "Color schemes need to be defined in the settings_data and settings_schema files to preview your changes." Could you please help us with this?
Odpověď od návrháře
Hi there. Thank you for reaching out regarding the Color Scheme error message in the updated version. Our developers are aware of the issue and are working on a fix. If you require assistance on this prior to a fix being rolled out please reach out to our Support team (https://bit.ly/2AWw5VA). They can get you in touch with our Theme Specialist team, who should be able to assist with a hot-fix.
BRAND PARADISE
Can we also add a icon for whatsapp icon on the footer ?
Odpověď od návrháře
Hey there! Thank you for the suggestion. We have passed your feedback along to our Theme Developers for consideration in a future theme version. For now you could reach out to our Support team (https://bit.ly/2AWw5VA) who will be able to put you in touch with our Theme Support team. They may be able to assist with adding this icon for you using Design Time.
FOOD PRINT
new version is wrong, the many layout have a huge bug, all morning trying to fix it, the menu disapears when I move it to one side and never apears again, no matter what I do
Odpověď od návrháře
Thank you for your feedback. We haven’t been able to replicate any menu issues in the latest version with our testing. Please reach out to our Support team (https://bit.ly/2AWw5VA) with more details so we can help troubleshoot and resolve the problem.
Texturable
I chose the Tinker theme to redesign my store. I'm very happy with it. But for some reason, I can't assign the template I created to my pages; it doesn't appear in the admin dropdown when I try to assign it. I'm working on a draft until it's ready to publish; for now, I'm managing the old site. Can you help me with that?
Odpověď od návrháře
Thank you for your feedback. We're glad you're happy with Tinker for your redesign. Theme templates cannot be assigned unless the theme is published; Draft themes do not support template assignment in the admin. If you need further assistance, please reach out to our Support team (https://bit.ly/2AWw5VA).
Not Safe For Mahi
Best theme! I think I tried all of the free themes and this is my fave.
Odpověď od návrháře
Hi, and thank you for your feedback. We’re happy to hear this theme is your favourite among the free options. We appreciate your support!
Artimia
This theme is great, as well as all Horizon themes. It is constantly updating, and is very versatile. Great job, Shopify!
Odpověď od návrháře
Thanks for your feedback. We’re glad to hear you’re enjoying both this theme and the Horizon family. We appreciate your support and enthusiasm for the updates.
iromizu
I am not able to click the submenu, it disappears so quick now! Would you please let me know how to fix this issue?
Odpověď od návrháře
Hey there! Thank you for reaching out regarding the menu issues you're experiencing. This is a known issue with previous versions. Please update your theme to the latest version. If the issue is still present on the most recent version we suggest reaching out to our Support team (https://bit.ly/2AWw5VA) so they can assist with troubleshooting the issue further.
Coursacs
Since version 3.3.0, my navigation menu in the header is no longer clickable when I hover my mouse over it. This is a real problem for the user experience, and I hope it will be fixed as soon as possible.
Odpověď od návrháře
Hey there! Thank you for reaching out to explain the issue you're experiencing. This is a known issue with the latest version. Our Support team (https://bit.ly/2AWw5VA) can get you in touch with our Theme Support team who can assist with providing a couple of fix options.
Kooch Boutique
Love this theme, had a few bugs thats stalled my launch but when reported they were resolved in a few days.
Odpověď od návrháře
Hello, and thank you for your feedback. The issue you’re experiencing is known and there are several fix options available. Please contact our Support team (https://bit.ly/2AWw5VA), who can connect you with our Theme Support team to help resolve this.
Trendssi
This theme format is good and friendly but the loading of this theme is very low as the page is not able to load quickly as the should be it aslways remain low how ever its around about the remain till the 50-55 then tell me is there any your live support system that can support me on live chat
Odpověď od návrháře
Thank you for your review. We haven’t experienced speed issues on a clean install of Tinker. Added custom code or apps can impact loading times. For further troubleshooting or live support, please reach out to our Support team (https://bit.ly/2AWw5VA).