Texturable
I chose the Tinker theme to redesign my store. I'm very happy with it. But for some reason, I can't assign the template I created to my pages; it doesn't appear in the admin dropdown when I try to assign it. I'm working on a draft until it's ready to publish; for now, I'm managing the old site. Can you help me with that?
डिज़ाइनर का जवाब
Thank you for your feedback. We're glad you're happy with Tinker for your redesign. Theme templates cannot be assigned unless the theme is published; Draft themes do not support template assignment in the admin. If you need further assistance, please reach out to our Support team (https://bit.ly/2AWw5VA).
Not Safe For Mahi
Best theme! I think I tried all of the free themes and this is my fave.
डिज़ाइनर का जवाब
Hi, and thank you for your feedback. We’re happy to hear this theme is your favourite among the free options. We appreciate your support!
Artimia
This theme is great, as well as all Horizon themes. It is constantly updating, and is very versatile. Great job, Shopify!
डिज़ाइनर का जवाब
Thanks for your feedback. We’re glad to hear you’re enjoying both this theme and the Horizon family. We appreciate your support and enthusiasm for the updates.
iromizu
I am not able to click the submenu, it disappears so quick now! Would you please let me know how to fix this issue?
डिज़ाइनर का जवाब
Hey there! Thank you for reaching out regarding the menu issues you're experiencing. This is a known issue with previous versions. Please update your theme to the latest version. If the issue is still present on the most recent version we suggest reaching out to our Support team (https://bit.ly/2AWw5VA) so they can assist with troubleshooting the issue further.
Coursacs
Since version 3.3.0, my navigation menu in the header is no longer clickable when I hover my mouse over it. This is a real problem for the user experience, and I hope it will be fixed as soon as possible.
डिज़ाइनर का जवाब
Hey there! Thank you for reaching out to explain the issue you're experiencing. This is a known issue with the latest version. Our Support team (https://bit.ly/2AWw5VA) can get you in touch with our Theme Support team who can assist with providing a couple of fix options.
Kooch Boutique
Love this theme, had a few bugs thats stalled my launch but when reported they were resolved in a few days.
डिज़ाइनर का जवाब
Hello, and thank you for your feedback. The issue you’re experiencing is known and there are several fix options available. Please contact our Support team (https://bit.ly/2AWw5VA), who can connect you with our Theme Support team to help resolve this.
Trendssi
This theme format is good and friendly but the loading of this theme is very low as the page is not able to load quickly as the should be it aslways remain low how ever its around about the remain till the 50-55 then tell me is there any your live support system that can support me on live chat
डिज़ाइनर का जवाब
Thank you for your review. We haven’t experienced speed issues on a clean install of Tinker. Added custom code or apps can impact loading times. For further troubleshooting or live support, please reach out to our Support team (https://bit.ly/2AWw5VA).
VELTON
I am very happy with this theme also horizon and i find it good so far. Only one issue when we customize the theme via code and update the theme it breaks our previous customization. I havent figure it out how to do that. i appriciate if the theme update did not replace the files or new sections added by store owner.
डिज़ाइनर का जवाब
Thank you for your kind words about Tinker and Horizon. Custom code changes made in the theme editor don’t carry over to updated theme versions. If you’re adding CSS, use the Custom CSS settings in sections, blocks, or Theme Settings, as these transfer with updates. We’ll share your feedback with our developers.
FAYRON
I like this theme but I have an issue with the button / email section. When I set it to integrated button, the border, that appears when you click the box/input to insert your email address, is a always a square and doesn't follow the shape of the input box and it also doesn't cover the entire input box.
डिज़ाइनर का जवाब
Hey there! Thank you for your review. We have tested the functionality on a freshly installed copy of Tinker and are unable to replicate the issue you've outlined here. If you are not using the most recent version of Tinker, please update. If you are and still experience the issue please reach out to our support team (https://bit.ly/2AWw5VA) so they can assist with troubleshooting this further.
NEXOES
There's an urgent problem that needs to be solved. When I'm editing products and inserting YouTube videos into the product description, the video size doesn't adapt to the screen size on mobile devices, regardless of whether it's a landscape or portrait video. I have to manually adjust the size, which is very inconvenient. I sincerely hope your team can improve this. I will leave a positive review
डिज़ाइनर का जवाब
Thank you for your feedback. For assistance with adjusting the size of embedded YouTube videos on mobile, please reach out to our Support team (https://bit.ly/2AWw5VA). They can connect you with our Theme Support Team, who may be able to provide a custom solution that can be added to the Custom CSS of your theme. We have also brought this to the attention of our theme developers.