Turgut Office
Hello, my theme is on version 1.0.5, but I can’t apply the latest update. Manual transfer leaves out settings and code customizations. I kindly request professional support to update without losing my customizations. Can you help me with this? Thank you.
设计师回复
Hi there, we hear you and want you to know that soon you'll be able to update to 2.0.0 with much more ease along with your 1.0.5 theme editor setting changes! Our developers are working on getting this functioning as soon as possible.
Fabi Secret
The Collection interface is displaying an error: in-stock products are incorrectly shown as "Sold Out," while these same items appear normally (as available) in other sections like "Related Products." This is a critical bug that needs immediate fixing.
设计师回复
Hey, thanks for sharing your feedback about Tinker. Our developers have heard about the desire for the "Adapt to first image" setting to be returned and will be looking into adding this feature into future version releases. Please make sure you are updating the theme (https://bit.ly/3OBtMIT) to receive the latest bug fixes and added functionality.
Bambi
Hi ,theme says it has cart notes option but i didnt find anywhere in theme please solve it
设计师回复
Hi there! Thank you for your review of Tinker. We're sorry to hear you had trouble finding the cart notes setting. It’s now labeled as "Allow Note To Seller" in Theme Settings > Cart. If you need more help with this or anything else, please don’t hesitate to reach out to our Support team (https://bit.ly/2AWw5VA). We're here to assist you!
sofa-bed-futon
I love this theme but it has a major problem, IT IS VERY SLOW. The devs need to fix it asap, since it affects both customers and SEO. I was using DAWN theme and it was very fast, but now it is old dated.
设计师回复
Hello, this is an aspect of Tinker that our developers are currently looking on improving. You'll want to also consider the size of your images, amount of text, app integrations and number of videos present on your theme as those can all affect the speed as well. We do see that slower store speeds is something merchants are reporting and we appreciate you letting us know your findings here.
HexTree Studio
I was really excited with this theme and I spend days customising it. I published it and discovered so many bugs! And also it lacks customisations for mobile, such as smaller titles and texts. Like I need to make it really small on desktop in order to not have gigantic titles on mobile. Such a waste of time for now.
设计师回复
Hey there, we appreciate you trying out Tinker and reporting your findings here. We'd love to get more insight on the mobile issues you've found, please know that our developers are aware of the issues with the layout on older iOS models but if this isn't what you are experiencing we recommend you contact our Support (https://bit.ly/2AWw5VA) so we can take a closer look.
Moderno Wall Art
New review: changing it to I love it. Everything seems to be working properly. I just suggest 2 things: pagination grid to limit amount of products shown per page, and 2.) Hide unavailable / non-existing variants. This is not about stock, but rather hiding the variant combinations that do not exist (example: white frame, canvas, 40x60" does not exist, so it should not show). Thank you!
设计师回复
Hello! Thank you for your honest review of the Tinker Theme. We recommend reaching out to our Support team (https://bit.ly/2AWw5VA) with more details about the issues you experienced. Your feedback is invaluable in helping us understand the needs of our Merchants, and we’re committed to resolving any problems. Thank you for your patience, and we look forward to assisting you!
Chalkland
Overall I like the theme but I seem to be encountering a problem. Unlike the Dawn theme it appears you can not add a sizing chart pop up in the products section. I am trying to add the pop-up link to use a page source but this just doesn't give you an option to find the source whether it's a metafiled or a url. Please fix this. Thank you
设计师回复
Hey there, we're happy to hear that you are liking Tinker so far but there are some missing aspects for your business. The developers will look into the pop up size chart that is available in our older first party themes. Make sure you are updating the theme to the latest version to get the latest features!
City University Canada Bookstore
We had such high hopes for this theme. We love the look and the cool new features and customizations. But it is so buggy. I have been working with support for almost a month with no resolution. It feels like style and flash were prioritized over having an actual functioning theme. Conversations with support go in circles. I had to explain to an agent what the collection page was and how to find it
设计师回复
Hello, we appreciate you letting us know about your experience with Tinker and our support. We urge you to keep leaving feedback, either here or with our support, so that our developers can keep making Tinker better with each update.
Timeless Trinkets NZ
Demo theme is misleading. The product variant don't support multiple images per variant by default. If you want to combine multiple product images into a single view (like what is shown in the demo product page), merchants on Plus and enterprise plans can use the 'Shopify Combined Listings' app, but this app is not available on the Basic plan.
设计师回复
Hi there, thank you for sharing your thoughts on the Combined Listing shown in the demo stores of our new first party themes. We've recieved a lot of feedback on this being confusing and have added in the feature lists of all new themes that this is a Plus only functionality. Your feedback, as well as others, are reaching the developers and are being heard.
The Garnish Guys
It's promising, but missing some basic features. such as if I have variants with different prices, the product card only shows the first variant price. Not "from $xxx..)" or "$xx+". this is a basic misstep that can be easily fixed. Additionally, if the featured product image is not the first variant image, the first variant image is skipped on hover. Edit: 8 months later, still no fix....
设计师回复
Hey there, thanks for sharing this with us and finding Tinker to be promising for your business. Our developers are aware of this and are actively working on a resolution to be implemented in future updates.