Coursacs
Since version 3.3.0, my navigation menu in the header is no longer clickable when I hover my mouse over it. This is a real problem for the user experience, and I hope it will be fixed as soon as possible.
Resposta do designer
Hey there! Thank you for reaching out to explain the issue you're experiencing. This is a known issue with the latest version. Our Support team (https://bit.ly/2AWw5VA) can get you in touch with our Theme Support team who can assist with providing a couple of fix options.
Kooch Boutique
I'm experiencing a critical issue with my store following yesterday's theme update (3rd Feb) that's preventing me from launching this week. After the update, a rogue image and text block container now appears at the top of all my product pages on the live site. However, this element is not visible in the theme editor, so I'm unable to remove it through the normal editing interface.
Resposta do designer
Hello, and thank you for your feedback. The issue you’re experiencing is known and there are several fix options available. Please contact our Support team (https://bit.ly/2AWw5VA), who can connect you with our Theme Support team to help resolve this.
Trendssi
This theme format is good and friendly but the loading of this theme is very low as the page is not able to load quickly as the should be it aslways remain low how ever its around about the remain till the 50-55 then tell me is there any your live support system that can support me on live chat
Resposta do designer
Thank you for your review. We haven’t experienced speed issues on a clean install of Tinker. Added custom code or apps can impact loading times. For further troubleshooting or live support, please reach out to our Support team (https://bit.ly/2AWw5VA).
VELTON
I am very happy with this theme also horizon and i find it good so far. Only one issue when we customize the theme via code and update the theme it breaks our previous customization. I havent figure it out how to do that. i appriciate if the theme update did not replace the files or new sections added by store owner.
Resposta do designer
Thank you for your kind words about Tinker and Horizon. Custom code changes made in the theme editor don’t carry over to updated theme versions. If you’re adding CSS, use the Custom CSS settings in sections, blocks, or Theme Settings, as these transfer with updates. We’ll share your feedback with our developers.
