The Vivid theme is not just robust and fast; it is also beautiful, easily customized, and constantly improved with key updates. The support provided by the developers is exceptional. They are quick to respond and offer actionable help. Even when the issue is outside their scope, they try to guide you in the right direction to find help or answers. Their level of support is truly exceptional.
Thank you so much for assisting with all the questions that I had. The team is responsive, patient and always ready to assist. Additionally, the theme design is absolutely beautiful, has a modern and sleek design that will make your website stand out. It is easy to customize and user-friendly, allowing for a seamless user experience.
valvalvoom10 giorni fa
When I encountered an issue during the password reset process, customer service responded promptly and resolved the problem perfectly. Highly recommended.
Riverlodge Backpackers15 mag 2024
You guys are the WORST theme I have ever used. I have been trying to get support from you for MONTHS. How many forms do I need to fill out before I get a response? Additionally, the Shopify support team also is unable to get me in touch with you guys - it is IMPOSSIBLE to get a single reply from you!!!
PLEASE CAN SOMEONE HELP. This is the worst customer support I've ever experienced from a theme.
Risposta di Slash Themes9 mag 2024
Hello Team, Apologies about that as our mail was bounced by Shopify. We recently checked and removed from the blacklist so we missed your mail. In case of that, you can contact us via a quick chatbot located on our site. You can now send your issue in the mail and we assure you that you will get things fixed within the next 12 hours.
Shine Store11 mag 2024
The Vivid theme is not just robust and fast; it is also beautiful, easily customized, and constantly improved with key updates. The support provided by the developers is exceptional. They are quick to respond and offer actionable help. Even when the issue is outside their scope, they try to guide you in the right direction to find help or answers. Their level of support is truly exceptional.