26 reviews
Our new site turned out beautifully, and Pixel Union's customer service is top of the line with quick, clear replies. Shout out to Myles for your superb help!
I've had this theme for 5+ years and still love it! It's clean and elegant, and easy to use! Tech support is wonderful, and will help with anything. Highly recommend!
Getting template help is proving to be an unclear path. There is an inability to monitor the status of a request and I do not want to hire a Shopify expert to fix what they believe is a template error on the Vogue theme. It may have been easier to hire a developer to build a website and therefore award me with a direct and consistent line of communication for defects and enhancement requests.
Hi Annette Hair Co. team. We're sorry to hear that you were not satisfied with your support and we really appreciate the feedback you have passed along. We had been experiencing a very high volume of support inquiries at the time, which caused a delay in response times. Our support team is able to provide responses much quicker now, so if anything else pops up we are very happy to assist you!
I've requested help on fixing very small issues with the website in a VERY CLEAR and detailed manner and their responses have been vague and don't answer what I asked AT ALL. There is no support for this theme... should have listened to the most recent reviews. Waste of money.
Hi Argo Studio team. We're sorry that you don't feel that you've received clear solutions your questions about Vogue. From what we can see, there is one open thread with your team and our agents have been working through your questions with someone on your team. (We've just sent 2 new replies too!) If you're still uncertain about anything, please connect with us there and we'll be happy to help!
This theme is supported by Pixel Union
Have a question about this theme?
26 reviews
Our new site turned out beautifully, and Pixel Union's customer service is top of the line with quick, clear replies. Shout out to Myles for your superb help!
I've had this theme for 5+ years and still love it! It's clean and elegant, and easy to use! Tech support is wonderful, and will help with anything. Highly recommend!
Getting template help is proving to be an unclear path. There is an inability to monitor the status of a request and I do not want to hire a Shopify expert to fix what they believe is a template error on the Vogue theme. It may have been easier to hire a developer to build a website and therefore award me with a direct and consistent line of communication for defects and enhancement requests.
Hi Annette Hair Co. team. We're sorry to hear that you were not satisfied with your support and we really appreciate the feedback you have passed along. We had been experiencing a very high volume of support inquiries at the time, which caused a delay in response times. Our support team is able to provide responses much quicker now, so if anything else pops up we are very happy to assist you!
I've requested help on fixing very small issues with the website in a VERY CLEAR and detailed manner and their responses have been vague and don't answer what I asked AT ALL. There is no support for this theme... should have listened to the most recent reviews. Waste of money.
Hi Argo Studio team. We're sorry that you don't feel that you've received clear solutions your questions about Vogue. From what we can see, there is one open thread with your team and our agents have been working through your questions with someone on your team. (We've just sent 2 new replies too!) If you're still uncertain about anything, please connect with us there and we'll be happy to help!
This theme is supported by Pixel Union
Have a question about this theme?
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