Hey, I emailed support at the end of last week, but I still haven't received a reply. I think there might be an issue with your support inbox because I've contacted you before and never got a response either. So far, though, the theme itself looks good.
Honestly the best Shopify theme I've ever used! My company has operated a Shopify storefront since 2012, and I've been using the Xclusive theme for about two years on two separate stores for my company. Having used half a dozen themes for the last 14 years, I know from experience that the Xclusive theme is very cleanly written, highly customizable, has EXCELLENT support, and regular updates!
El tema me agrada mucho, estoy creando una tienda para vender productos en México. Lo que me encantó fue el soporte técnico, tenía un problema de traducción al estar editando mi página, busqué de todas maneras y no habia solución, escribí a soporte desde su web, fueron amables, rápidos y me solucionaron el problema manualmente, me atendió Jalal, gracias por su ayuda.
Theme has a lot of great features and just great overall. The support is top-notch. 10s across the board.
Theme is nice, but have no chance to receive any support. Registration for the support forum fails, the show support email adress seems to be disabled ("domain not existing"). I would instantly change my review into a positive one if I get a chance to contact you. UPDATE: Since there are still errors with support forum and the main email adress I now got instant feedback! Now its what I expected
Hello there, we apologize for this - our team is actively working on introducing live human chat so this will be fixed soon. You can send us an email via support@someoneyouknow.online i have also reached you via email.
Only a one issue within six months of using the theme and they were able to fix it and give support within 24hrs. Very pleased!
We've been very happy with this theme. It was easy to implement, highly flexible, and allowed us to customize the store to fit our brand without major development work. The support team has also been excellent, responsive, helpful, and quick to resolve any questions we had. Overall, a great choice for anyone looking for a modern, versatile Shopify theme.
The best theme for fashion in 2026!! THE BEST THING IS THE SUPPORT YOU GET FOR ANYTHING YOU NEED!! 10/10
I love this theme! I needed something that was clean cut and user friendly. I love how this theme allows for great visual effects to display all sorts of features we have in product and its layout. It is easy for the customer to navigate through a multitude of selections. I also love that it pays attention to details and certain features that customers like to see. We are very happy!
Wonderfull theme and happy to work with this theme.