Åre Merch
I need my store to operate in another language, and I expected this theme to support languages other than English, as multilingual is a basic feature for Shopify stores. Because of this limitation, I can't use the theme for my business. I contacted support to request a refund, but they refused to cancel my purchase even though the theme doesn't meet my needs. Absolutely terrible!
Risposta del designer
We’re sorry for the frustration. Swedish translations are complete, and the theme has already been sent for an update that will be available today. Our support team is in contact with you, and please rest assured that we are doing everything possible to find the best solution and provide the assistance you need.
Nabee
This was one of almost 10 demo themes I downloaded. Ended up opting for the zenith theme because of not only how well it's designed but the customer support has also been quick and effective. I have a big catalog of products and this theme has been perfect for that.
CLICK
We're a print on demand shop and this theme was exactly what we were looking for. It's got every feature we needed and given us more options than we were initially looking for. Customer service has been quick to reply and very helpful whenever we've had questions. It's been great in any possible way.
Reflo
Great support from the Ashstone Studios team. We had a complex iOS issue with large product media galleries, and they took it seriously, replicated it, investigated the cause, and provided a targeted fix. Clear communication, responsive support, and a proper resolution for our live store. Thank you!
