Cascade

We were able to make contact with the merchant as their email was in our spam folder (it is recommended to reach us via our contact form to avoid this). There were no broken theme features as they were just disabled due to reduced motion preferences (essential for accessibility!). As to the customer accounts, they are using Shopify's new customer accounts so it isn't a theme-related issue.

Hello! We're sorry you've experienced this. We've checked our emails and can't find any emails from your store. We've sent you an email, please get back to us there and we will prioritise your support request. Thanks, Switch Themes Update: we were able to reach the merchant and resolve the issue for them.