Queen&Collection
Very disappointing experience. I reached out for support on Saturday and now it’s Wednesday with no resolution. I responded to their emails and even followed the collaborator request they asked for, but still nothing has been done. The lack of communication and support is frustrating. Expected much better.
Svar fra designer
Hi Queen and Collection team. It looks like our team reached out on Monday and hasn't heard back from you yet. So there may be something stopping our emails from reaching each other. We've just sent another follow-up now. If you don't receive that, please try reaching out from another address to help@fluorescent.co and we'll make sure to help you figure this out ASAP!
Kim & Kimmy India
We really like the Stiletto theme, it’s intuitive and easy to customize. We actually use it across all 10 of our stores, which says a lot about how well it works for us. On top of that, the customer support has been excellent, making the whole experience even better.
Svar fra designer
We're so happy to hear that Stiletto is working across multiple projects like this. We really appreciate the vote of confidence that this represents. And we're so happy to hear that our support team has been consistently helpful. Thank you so much for your review!
Canur Dress
Hi, in the old update, the sizes were crossed out when an item was sold out, but in the new one, it’s the colors. The customer, however, wants the sizes to continue being crossed out. So we’re still missing this feature after the update. we are still missing the cart quantity limit, product buy limit feature too, can you pls hel pus and update this features ?
Svar fra designer
Hi Canur Dress team. Both of these features are supported by the latest version of Stiletto. So it sounds like you might be having some technical difficulties. Our support team is trying to contact you at the address that was used to purchase the theme to assist. If you don't see that message, please message us at help@fluorescent.co and we'll help!
ACCROchet
Love the theme. Super easy to make your own. AND I really appreciate the customer service as well.
Svar fra designer
We're happy to hear it! Thanks for your review :)