Theme features
All themes on the Theme Store also include:
- Customizable content sections on home page
- Mobile-friendly design
- Search engine optimization
- Social media icons
- Drop-down navigation support
- Built-in styles and color palettes
- Free theme updates
- Free stock photos by Burst
155 reviews
TERRIBLE CUSTOMER SERVICE - What benefit is a good theme if you can't speak to anyone? They are terrible and if I could get a refund I would. I will NEVER use Pixel Union again. CUSTOMER SERVICE IS WHAT MAKES OR BREAKS A COMPANY. Try scaling your customer support team before taking more money from our pockets, leading to a poor customer experience! POORLY MANAGED COMPANY!
Hi Nuvolt Solar team. We're so sorry about the initial wait on a solution to your support requests. I can see now that one of your requests has been solved, and the other is in progress with one of our agents. Please let us know in either conversation if there are still unresolved issues that we can help you with!
Here goes a brutally honest review... Great theme and design (probably one of the best I've seen out here)! I love it! However, their support team is a bit slow in responding to inquiries. It took about 2 weeks to get a response and the changes I wanted. Despite this, it is WORTH the patience and Norm from PXU has been more than wonderful in helping me make my changes. Highly recommended theme!
The support team is ghosting me, I encountered some problems and I've written them 4 e-mails the past month and they haven't answered me - this is extremely disappointing. UPDATE: After this review I was contacted, but the problems aren't solved.
The support team at Pixel Union are amazing! Friendly, responsive and knowledgeable, I cannot find fault in them. Steve and Marika are both a credit to your organization. Well done, and I will not hesitate to recommend you guys. I love the Empire them and am so glad that with your help I was able to modify a few things that needed to be changed.
