I purchased Dune for my shopify store, it has lots of issues with the images and text not transitioning correctly into the mobile version. I have been trying to get assistance for 7 days now and have accomplished not a single thing. I get one response per 24 hours via email, feels like I'm back in 1990 trying to get help from AOL. This is CRAZY, as long as they get their money they could care less

been using them for 6 years and always top notch customer service

I had an issue with the Impulse theme, I've reached put to them and they were quick in responding back to me and they fixed the issue quickly.

Impulse is a powerful Shopify theme packed with features you can use right away—things that often require paid apps with other themes. Everything feels well thought out and flexible. On top of that, the support is outstanding: my request was answered professionally within 12 hours, allowing me to implement everything immediately. Highly recommended.