KILO X CO.
video on banner for PC is not playing after a few updates. video does work on mobile tho. great theme otherwise, but would really like if the updates didnt break my site :(
Reply from designer
Hey there, thanks for the feedback! Banner video playback issues on desktop after updates can sometimes be related to browser autoplay policies or a specific theme version. Please reach out to our Support (https://bit.ly/2AWw5VA) so we can investigate which update introduced this and help get it resolved. Great to hear you're enjoying Ritual otherwise!
Mercadorama
El tema había estado funcionando bien, sin embargo, de un momento a otro dejó de reproducir los videos que he puesto como fondo en varias secciones del tema. Sólo se reproducen en la sección de marquesina, pero en todo lo demás no. Espero que puedan hacer esa corrección pronto porque es un gran tema para mi tienda en línea :(
Reply from designer
Hola, gracias por tu reseña. Sentimos que los videos de fondo hayan dejado de reproducirse. Esto suele deberse a ajustes del navegador que bloquean la reproducción automática. Por favor, contacta a nuestro equipo de soporte (https://bit.ly/2AWw5VA) para que podamos investigar más a fondo.
Catear Ltd Co.
OMG! I updated to 3.5.0 and all of my settings were taken away! I do not apprieciate having to spend time redoing everything I worked so hard to do in the beginning. Curious to know if anyone else has experienced this: Unable to display color schemes. Schemes must be defined in settings_data and settings_schema.
Reply from designer
Hey there! We’re sorry for the frustration caused by the lost settings after updating to 3.5.0. Our team is aware of the issue. If you need help restoring your settings or fixing color schemes, please reach out to our Support Team (https://bit.ly/2AWw5VA).
MOONLEE
The support for older versions of iOS is very poor. All browsers on iOS 16.7.2 crash. I didn't add any code except for the SEO part.
Reply from designer
Hi there. Thank you for your feedback. There were some design elements that initially require updates to support older versions of iOS. Our developers are aware of these issues and working to find solutions. Crashing however, is frequently caused by too many elements loading on the page. Please reach out to our Support team (https://bit.ly/2AWw5VA), who can assist with further troubleshooting.
