Max Nature
FIND ANOTHER THEME, IMPOSSIBLE TO GET SUPPORT FOR THIS $240 THEME. WHY IS IT SO DIFFICULT???
Reply from designer
We’re sorry to hear about your frustration. Our team has responded to your messages and assisted multiple times over the years, though it seems we weren’t able to meet your expectations this time. We truly appreciate your 5+ years with the theme. Please reach out via our support portal, we’re always happy to help.
Zelikovitz.com
We have been using the Sunrise theme since 2019 and love it. Easy to customize and packed full of features. Always happy with the support we received from John.
Reply from designer
Thank you for your long-time support. We’re so glad you love the Sunrise theme and our support team!!
Gems & Minerals Rock Shop
I love this theme and all it's features. Works perfect for my shop and I can change the theme color design on a whim. Everything works as it as should with no problem at all. Thank you!
Reply from designer
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the theme and that it's working perfectly for your shop. It's great to know the color customization and features are making things easier for you. If you ever need anything or have questions down the line, we're always here to help. Thanks again for your support! 😊
Swan Auto
STAY AWAY FROM this theme. You will regret, because you can't get support. I installed this app last week. I kept telling them about the text that not showing up on my website even though it was set on a black text with white background. I can't send them the screenshots of my proof. I contacted them many times, they took my collaborator ID, they accessed my store, but still didn't get help me.
Reply from designer
Hello Joel, We’re sorry to hear about your experience. Despite the issue not being caused by the theme itself, the team fixed the issue outside of normal support hours on December 7th and sent a follow-up email confirming the resolution. We take customer satisfaction very seriously and strive to provide excellent support to all our users. Kind regards, The Sunrise Team
