It's WORLDCLASS customer support. You can always get help - and fairly quick. I've never experienced anything like it. And the theme template is already great value for money with the features included - which is why I chose it in the first place. But the customer service is why I recommend Palo Alto to everyone that are looking for at Shopify template.

It has issues. Slow and it interferes with ODOO. I cannot contact the support team

I find the theme to be slow - even after removing all apps - the base theme is not performant. Google lighthouse reports a rating of poor performance for this site. I tried to discuss this with their support team, and they took forever to respond, only then to turn around and say it way my apps - but they could not prove it with real data.

I've bought a number of themes where the support once you've purchased is non-existent. This is not one of these themes! Damian and team are here to support you day and night and have helped me make my dream website. Highly recommend this theme to absolutely everyone!